Online Grocery Pickup Specialist

Hyvee.io; Altoona (IA); On-site; USD 19,000 - 25,000; Full time

Job summary

Hy-Vee's Aisles Online program makes grocery shopping easy for customers. As an Aisles Online Pickup Clerk you will gather online orders, store them at the right temperature, and load them into customers' vehicles for a fast, friendly pickup experience.

If you stay active, work well independently, and take pride in accuracy, Hy-Vee wants you on the team. You will greet customers, handle payments at POS, substitute items when needed, and help maintain a safe, efficient store environment.

Qualifications

• High school diploma or equivalent preferred.
• Excellent customer service skills.
• Ability to lift, load groceries, and work in a fast-paced environment.
• Able to operate a delivery vehicle (where applicable)

Responsibilities

• Deliver outstanding customer service by greeting every customer warmly and assisting them with their needs throughout the store
• Gather orders and place them in storage at the proper temperature, then retrieve them promptly prior to the customer's arrival
• Ensure products maintain proper temperature throughout the entire fulfillment process
• Cart orders to and place them in the holding area for customer pickup
• Lift, carry, and load groceries into customer vehicles
• Select, scan, and bag items from all temperature zones as needed
• Tender customer orders through POS and process credit card payments
• Substitute products for customers upon request or when items are unavailable
• Answer phones and emails promptly and provide friendly, helpful service to customers
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
• Pitch in with other tasks or special projects as they come up

Skills

Customer service

Communication

Organization

Problem solving

Independent work

Education

High school diploma

Tools

POS system

Credit card processing

Job description

Hy-Vee's Aisles Online program makes grocery shopping easy for customers. As an Aisles Online Pickup Clerk you will gather online orders, store them at the right temperature, and load them into customers' vehicles for a fast, friendly pickup experience.

If you stay active, work well independently, and take pride in accuracy, Hy-Vee wants you on the team. You will greet customers, handle payments at POS, substitute items when needed, and help maintain a safe, efficient store environment.