Online Grocery Pick-Up Specialist: Fast, Fresh & Friendly

Pick 'n Save; Marshfield (WI); On-site; USD 17,000 - 25,000; Full time

Job summary

Pick 'n Save in Marshfield, WI is hiring for an Online Grocery Pick-Up Clerk. You will select and assemble customers’ on-line orders, process payments, and load orders into customers’ cars at pick-up. The role emphasizes freshness, accuracy, and a positive customer experience.

You’ll work with the e-Commerce team to communicate substitutions, follow bagging standards, and ensure order readiness while maintaining store cleanliness and safety guidelines.

Qualifications

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (counting, addition, subtraction)
• Excellent oral and written communication skills

Responsibilities

• Online Grocery Pick-Up Clerk selects and gathers products for customers' on-line orders with attention to freshness and quality
• In-Store Grocery Shopper initiates and completes selection for on-line orders
• Assemble orders, process coupons and payment, and load orders to customers' cars at pick up
• Scan and bag orders on the go following bagging standards
• Communicate substitutions or exceptions to customers at pick-up
• Meet/exceed customer expectations for ease of shopping, freshness, and cleanliness
• Adhere to laws, safety procedures, and company guidelines
• Receive orders from Order Selector and store items in optimal temperature zones
• Ensure order accuracy and load orders into customers' cars
• Provide positive customer service that encourages on-line shopping return
• Follow POS processes for order completion
• Handle substitutions when items are out of stock
• Maintain staging areas and equipment cleanliness
• Report discrepancies to e-Commerce supervisor
• Inspect equipment and notify management of needed repairs
• Assist in training new e-Commerce team members
• Meet/exceed productivity standards
• Work cooperatively in high-paced environments
• Manage conflicts professionally
• protects customer and business information
• Provide support to team as needed

Skills

Customer service

Attention to freshness

Reading shelf tags

Basic math

Communication

Tools

POS system

Job description

Pick 'n Save in Marshfield, WI is hiring for an Online Grocery Pick-Up Clerk. You will select and assemble customers’ on-line orders, process payments, and load orders into customers’ cars at pick-up. The role emphasizes freshness, accuracy, and a positive customer experience.

You’ll work with the e-Commerce team to communicate substitutions, follow bagging standards, and ensure order readiness while maintaining store cleanliness and safety guidelines.