Online Grocery Pick-Up Clerk

Kroger Family of Companies; Woodstock (GA); On-site; USD 21,000 - 25,000; Full time

Job summary

Kroger Family of Companies is seeking an Online Grocery Pick-Up Clerk / In-Store Grocery Shopper to efficiently select and gather products for customers' online orders with emphasis on freshness and quality. You will process coupons, handle payments, and load orders into customers' cars at pickup, while maintaining strong customer service and food safety standards.

The role requires accuracy in bagging, substituting items when needed, and communicating any changes to customers.

Qualifications

• Ability to work without supervision.
• Read shelf tags.
• Basic math skills (i.e., counting, addition, subtraction).
• Excellent oral/written communication skills.

Responsibilities

• Select and gather products for customers' online orders with attention to freshness and quality.
• Assemble customers' online orders, process coupons and payment, and load orders for car pickup.
• Follow bagging standards while scanning and bagging orders.
• Communicate substitutions or exceptions to customers at pickup time.
• Provide a positive customer service experience to encourage repeat online shopping.
• Adhere to food safety procedures and company guidelines.
• Meet/exceed productivity standards.
• Handle opening/closing procedures and train new e-Commerce team members.

Skills

Ability to work without supervision

Read shelf tags

Basic math skills

Excellent oral/written communication

Job description

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. RESPONSIBILITIES Essential Job Functions:

Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.

In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.

Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.

E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.

Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.

Adhere to local, state, and federal laws, food safety procedures, and company guidelines.

Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.

Read and follow directions given in the note section

Ensure quality and freshness of all items chosen

Communicate with customers via a portable phone and respond to calls in a professional and timely manner

Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars

Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.

Process the orders through the point of sale (POS) system

Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock

Maintain organization and cleanliness of staging areas and equipment

Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor

Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair

Perform required opening and closing procedures

Assist in training new e-Commerce team members

Meet/exceed productivity standards

Ability to work cooperatively in high paced and sometimes stressful environment.

Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

Ability to act with honesty and integrity regarding customer and business information.

Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

Provide sup

QUALIFICATIONS Minimum Position Qualifications:

• Ability to work without supervision

• Ability to read shelf tags

• Basic math skills (i.e., counting, addition, and subtraction)

• Excellent oral/written communication skills

Desired Previous Experience:

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier