Online Grocery Pick-Up Clerk

Kroger Family of Companies; Prescott (AZ); On-site; USD 19,000 - 22,000; Part time

Job summary

Kroger Family of Companies in Prescott, AZ is seeking an In-Store Grocery Shopper to support online orders. You will select and gather products with attention to freshness and quality, scan and bag orders, and prepare them for customer pickup.

You will process coupons and payments, communicate substitutions, maintain clean staging areas, and load orders into customers' cars. A positive, courteous customer service approach is essential.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, and subtraction).
• Excellent oral/written communication skills.
• Experience as a personal shopper or in a warehouse environment preferred.

Responsibilities

• Select and gather products for on-line orders with attention to freshness and quality.
• Process coupons and payment, and deliver/load orders to cars at pickup.
• Provide a positive customer service experience to encourage online shopping.
• Scan and bag orders on the go, following bagging standards.
• Communicate substitutions or exceptions to customers at pickup.
• Meet/exceed customer expectations for ease of shopping, freshness, and cleanliness.
• Adhere to food safety laws and company guidelines.
• Receive and store orders in optimal temperature zones.
• Load orders into customers' cars and ensure order accuracy.
• Process orders through the POS system.
• Follow substitution policies for out-of-stock items.
• Maintain organization of staging areas and equipment.
• Report discrepancies to the e-Commerce supervisor.
• Perform opening and closing procedures.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in a high-paced environment.
• Handle conflicts professionally and with integrity.

Skills

Ability to work without supervision

Read shelf tags

Basic math skills

Excellent oral/written communication

Job description

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. RESPONSIBILITIES Essential Job Functions:

Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.

In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.

Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.

E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.

Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.

Adhere to local, state, and federal laws, food safety procedures, and company guidelines.

Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.

Read and follow directions given in the note section

Ensure quality and freshness of all items chosen

Communicate with customers via a portable phone and respond to calls in a professional and timely manner

Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars

Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.

Process the orders through the point of sale (POS) system

Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock

Maintain organization and cleanliness of staging areas and equipment

Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor

Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair

Perform required opening and closing procedures

Assist in training new e-Commerce team members

Meet/exceed productivity standards

Ability to work cooperatively in high paced and sometimes stressful environment.

Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

Ability to act with honesty and integrity regarding customer and business information.

Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

Provide sup

QUALIFICATIONS Minimum Position Qualifications:

• Ability to work without supervision

• Ability to read shelf tags

• Basic math skills (i.e., counting, addition, and subtraction)

• Excellent oral/written communication skills

Desired Previous Experience:

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier