Online Grocery Pick-Up Clerk

Kroger; Warren (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

Kroger is seeking dedicated individuals to join their team as order selectors. This role involves efficiently selecting and preparing online orders while ensuring a positive customer experience. Ideal candidates will demonstrate strong customer service skills and a commitment to teamwork. Join Kroger and be part of a company that values growth and community.

Benefits

Extensive healthcare coverage

Flexible scheduling

Tuition reimbursement

Employee discounts

Training and career growth opportunities

Qualifications

• Caring and purpose-driven attitude.
• Eager to learn and grow in a team environment.

Responsibilities

• Select and gather products for customers' online orders efficiently.
• Assemble orders and prepare for pickup, ensuring quality standards are met.
• Communicate effectively with customers regarding their orders.

Skills

Customer Service

Teamwork

Attention to Detail

Job description

Select and gather products for customers' online orders efficiently, focusing on freshness and quality. Assemble orders, process coupons and payments, and deliver and load orders into customers' cars during pickup. Provide a positive customer service experience to encourage repeat online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

From a small Cincinnati grocery store over a century ago, we've grown into the nation's largest grocer with nearly 2,800 stores across 35 states, operating under 28 different names. As America's grocer, we pride ourselves on bringing diverse teams together with a passion for food and people, united by the purpose: To Feed the Human Spirit. We innovate continuously to create exceptional experiences for customers, communities, and colleagues, with food at the center.

Here, people matter. We aim to provide the ingredients for your success at work and in life. We support your growth with value and care. If you're caring, purpose-driven, and eager to learn, your potential is unlimited.

Whether you're looking for a part-time role or a new career path, we have a fresh opportunity for you. Apply today to join our Kroger family!

What you'll receive from us:

Comprehensive benefits supporting your well-being, including:

• Extensive healthcare coverage—medical, dental, vision, and prescriptions—through company or collective bargaining plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holidays and sick leave, based on eligibility and tenure.
• Support through free counseling via our Employee Assistance Program and confidential financial tools and coaching with Goldman Sachs Ayco.
• Associate discounts on various purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over your career through our Continuing Education program.
• Opportunities for growth via industry-leading training and diverse career paths.

For more details on benefits and eligibility, please visit our Benefits Page.

Responsibilities:

• Initiate and complete the selection process for customers' online orders in-store.
• Assemble orders, process coupons and payments, and prepare orders for pickup, including loading into customers' cars.
• Scan and bag items efficiently, adhering to bagging standards.
• Communicate substitutions or exceptions to customers at pickup.
• Ensure all items meet quality and freshness standards, and store products in appropriate temperature zones.
• Follow all safety, food safety, and legal guidelines.
• Maintain organization and cleanliness of staging areas and equipment.
• Report discrepancies or equipment issues to management.
• Perform opening and closing procedures as required.
• Assist in training new team members and meet productivity standards.
• Work cooperatively in a fast-paced environment, managing conflicts professionally and acting with integrity.
• Support interactions with minors, individuals with special needs, and older adults, ensuring respectful service.
• Follow directions and seek assistance to resolve issues effectively.