Online Grocery Pick-Up Clerk

Kroger in; Virginia; On-site; USD 30,000 - 40,000; Full time

Job summary

Kroger invites applications for the role of Online Grocery Pick-Up Clerk in Virginia. The position focuses on selecting and gathering online order products, ensuring top-notch customer service, and performing essential tasks like payment processing and loading orders. The role is vital in delivering customer satisfaction and requires attention to detail, integrity, and the ability to thrive in a fast-paced environment.

Benefits

Healthcare coverage (medical, dental, vision)

Flexible scheduling with paid time off

Emotional and financial support

Associate discounts on purchases

Tuition reimbursement up to $21,000

Opportunities for growth and training

Qualifications

• Ability to work in a fast-paced environment and manage conflicts professionally.
• Understanding of safety and food handling regulations.
• Strong communication skills to report discrepancies and ensure order accuracy.

Responsibilities

• Select and gather products for customers' online orders efficiently.
• Assemble orders, process payments, and load orders into customers' cars.
• Maintain organized staging areas and support new team members.

Skills

Customer Service

Attention to Detail

Integrity

Conflict Management

Education

High School Diploma or equivalent

Job description

Online Grocery Pick-Up Clerk (Finance)

Select and gather products for customers' online orders efficiently, ensuring freshness and quality. Assemble orders, process coupons and payments, and deliver and load orders into customers' cars during pick-up. Provide excellent customer service to encourage repeat online shopping. Uphold the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

From a small Cincinnati grocery store over a century ago, we've grown into the nation's largest grocer with nearly 2,800 stores across 35 states under 28 different banners. As America's grocer, we pride ourselves on bringing diverse teams together with a passion for food and people, with a shared purpose: To Feed the Human Spirit. We innovate tirelessly to create exceptional experiences for our customers, communities, and colleagues, with food at the heart of it all.

We value people. That's why we aim to provide the ingredients for your success both at work and in life. We support your growth with the resources and care you need. If you're caring, purpose-driven, and eager to learn, your potential is limitless.

Whether you're looking for a part-time role or a new career, we have a fresh opportunity for you. Apply today to join the Kroger family!

What you'll receive from us:

Comprehensive benefits supporting your well-being, including:

• Healthcare coverage: medical, dental, vision, and prescriptions through company or collective bargaining plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holidays and sick leave, based on eligibility and tenure.
• Emotional and financial support via free counseling and confidential financial tools and coaching.
• Associate discounts on purchases including food, travel, and technology.
• Up to $21,000 in tuition reimbursement through our Continuing Education program.
• Opportunities for growth through extensive training and diverse career paths.

For more details, visit our Benefits Page.

The In-Store Grocery Shopper initiates and completes the selection process for online orders. The Online Grocery Pick-Up team assembles orders, processes payments, and loads orders into customers' cars. They also scan and bag items following standards, communicate substitutions or issues, and ensure order accuracy and quality.

Responsibilities include adhering to safety and food handling regulations, maintaining organized staging areas, reporting discrepancies, inspecting equipment, and supporting new team members. The role requires the ability to work in a fast-paced environment, manage conflicts professionally, and act with integrity. Support for customers with special needs, minors, and older adults is also part of the role.