Online Grocery Pick-Up Clerk

Kroger Mountain View Foods; Thornton (CO); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a Personal Shopper, where you'll play a vital role in ensuring customers receive their online orders with freshness and quality. Your responsibilities will include selecting and assembling products, processing payments, and delivering orders with a focus on providing exceptional customer service. This position offers a dynamic work environment where you can thrive while upholding core values such as respect, honesty, and integrity. If you have a passion for helping others and enjoy working in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Ability to work independently without supervision.
• Basic math skills for counting and calculations.

Responsibilities

• Select and gather products for customers' online orders efficiently.
• Provide excellent customer service to encourage repeat business.

Skills

Customer Service

Basic Math Skills

Independence

Job description

Select and gather products for customers' online orders efficiently, ensuring freshness and quality. Assemble orders, process coupons and payments, and deliver or load orders into customers' cars for pickup. Provide a positive customer service experience that encourages repeat online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

Essential Job Functions:

1. Responsibly select and gather products for online orders, prioritizing freshness and quality.
2. Initiate and complete the selection process for customers' online orders.
3. Assemble orders, process payments, and deliver or load orders into customers' cars at pickup.
4. Scan and bag items following bagging standards.
5. Communicate substitutions or exceptions to customers at pickup.
6. Meet or exceed customer expectations regarding shopping ease, variety, freshness, and cleanliness.
7. Follow all safety, legal, and company guidelines.
8. Handle orders from the order selector, store items in proper temperature zones, and ensure order accuracy.
9. Follow note instructions carefully.
10. Ensure all items are fresh and of high quality.
11. Communicate professionally with customers via portable phone.
12. Load orders into customers' cars accurately.
13. Provide excellent customer service to encourage repeat business.
14. Process orders through the POS system.
15. Handle out-of-stock situations with appropriate substitutions.
16. Maintain cleanliness and organization of staging areas.
17. Report discrepancies and equipment issues promptly.
18. Perform opening and closing procedures as required.
19. Assist in training new team members.
20. Meet or exceed productivity standards.
21. Work cooperatively in a fast-paced environment, managing conflicts professionally.
22. Act with honesty and integrity regarding customer and business information.
23. Follow directions and seek help when needed.
24. Support interactions with minors, individuals with special needs, and older adults.
25. Perform essential job functions with or without reasonable accommodations.

Qualifications

Minimum Position Qualifications:

• Ability to work independently without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, subtraction).

Desired Previous Experience:

• Experience as a personal shopper, in warehouse or production environments, stocking, or cashier roles.