Online Grocery Pick-Up Clerk

Kroger Mountain View Foods; Springville (UT); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team as personal shoppers. In this role, you will efficiently select and gather products for online orders, ensuring quality and freshness while providing excellent customer service. You will assemble orders, process payments, and load them into customers' vehicles, all while adhering to safety and company guidelines. If you thrive in a fast-paced environment and enjoy helping others, this opportunity is perfect for you. Join a company that values respect, integrity, and diversity, and make a positive impact on customers' shopping experiences.

Qualifications

• Ability to work independently and read shelf tags.
• Basic math skills required for order processing.

Responsibilities

• Select and gather products for online orders with attention to quality.
• Assemble orders and deliver them to customers' cars at pickup.

Skills

Independence

Attention to detail

Basic math skills

Job description

Select and gather products for customers' online orders efficiently, ensuring freshness and quality. Assemble orders, process coupons and payments, and load orders into customers' cars for pickup. Provide a positive customer service experience that encourages repeat online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

Essential Job Functions:

1. Responsible for selecting and gathering products for online orders with attention to quality and freshness.
2. Initiate and complete the selection process for online orders.
3. Assemble orders, process payments, and deliver/load orders into customers' cars at pickup.
4. Scan and bag orders following bagging standards.
5. Communicate substitutions or exceptions to customers at pickup.
6. Meet or exceed customer expectations regarding shopping experience, variety, freshness, and cleanliness.
7. Follow all safety, legal, and company guidelines.
8. Store products in appropriate temperature zones and ensure order accuracy.
9. Follow instructions in order notes.
10. Maintain organization and cleanliness of staging areas.
11. Report discrepancies and equipment issues to management.
12. Assist in training new team members.
13. Perform opening and closing procedures.
14. Adhere to productivity standards and work cooperatively in a high-paced environment.
15. Manage conflicts professionally and act with honesty and integrity.
16. Support interactions with minors, individuals with special needs, and older adults.
17. Perform essential functions with or without reasonable accommodations.

Qualifications

Minimum Position Qualifications:

• Ability to work independently.
• Ability to read shelf tags.
• Basic math skills.

Desired Previous Experience:

• Experience as a personal shopper, warehouse worker, stocker, or cashier.