Online Grocery Pick-Up Clerk

Kroger; San Clemente (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team as online order selectors. In this role, you will efficiently gather and assemble products for customers' online orders while ensuring quality and freshness. Your commitment to outstanding customer service will help foster repeat business. This position offers a dynamic work environment where you can showcase your skills in a fast-paced setting, while adhering to safety and company guidelines. If you are ready to contribute to a positive shopping experience, this opportunity is perfect for you.

Qualifications

• Ability to work independently and read shelf tags.
• Basic math skills for counting and addition.

Responsibilities

• Select and gather products for online orders efficiently.
• Provide excellent customer service to encourage repeat business.
• Assemble orders and process payments for customer pickup.

Skills

Independence

Basic Math Skills

Customer Service

Job description

Select and gather products for customers' online orders efficiently, with attention to freshness and quality. Assemble orders, process coupons and payments, and deliver and load orders for customer pickup. Provide a positive customer service experience that encourages repeat online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

Essential Job Functions:

1. Responsible for selecting and gathering products for online orders with efficiency and quality.
2. Initiate and complete the selection process for online orders.
3. Assemble orders, process payments, and deliver/load orders for customer pickup.
4. Scan and bag orders following bagging standards.
5. Communicate substitutions or exceptions to customers at pickup.
6. Meet/exceed customer expectations regarding shopping experience, variety, freshness, and cleanliness.
7. Follow all safety, legal, and company guidelines.
8. Store products in appropriate temperature zones and ensure quality and freshness.
9. Respond professionally to customer calls and inquiries.
10. Ensure order accuracy and load orders into customers' cars.
11. Provide excellent customer service to encourage repeat business.
12. Process orders through the POS system and handle substitutions appropriately.
13. Maintain organization and cleanliness of staging areas and equipment.
14. Report discrepancies and equipment issues to management.
15. Perform opening and closing procedures as required.
16. Assist in training new team members.
17. Meet or exceed productivity standards.
18. Work cooperatively in a fast-paced, sometimes stressful environment.
19. Manage conflicts professionally and cooperatively.
20. Act with honesty and integrity regarding customer and business information.
21. Follow directions and seek assistance when needed.
22. Support interactions with minors, individuals with special needs, and older adults.
23. Perform essential job functions with or without reasonable accommodation.

Qualifications

Minimum Position Qualifications:

• Ability to work independently.
• Ability to read shelf tags.
• Basic math skills (counting, addition, subtraction).

Desired Previous Experience:

• Experience as a personal shopper, in warehouse or production environments, stocking, or cashier roles.

Job Info

• Job ID: 118168
• Category: Store Operations
• Posting Date: 04/30/2025