Online Grocery Pick-Up Clerk

Kroger Mountain View Foods; Salt Lake City (UT); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking dedicated individuals to assist customers with online orders. This role involves selecting and gathering products, ensuring quality and freshness while providing exceptional customer service. You'll be part of a team that values respect, honesty, and inclusion, working in a fast-paced environment. With comprehensive benefits and growth opportunities, this position offers a chance to contribute to a company committed to nourishing communities. Join us and make a difference in the lives of our customers!

Benefits

Healthcare

Flexible Scheduling

Counseling Services

Discounts

Tuition Reimbursement

Growth Opportunities

Qualifications

• Ability to work independently and manage time effectively.
• Basic math skills for processing orders and payments.

Responsibilities

• Select and gather products for online orders ensuring quality.
• Assemble orders and provide excellent customer service.

Skills

Independent Work

Basic Math Skills

Customer Service

Education

High School Diploma

Job description

Salt Lake City, UT, United States (On-site)

Job Description

Assist customers by selecting and gathering products for their online orders efficiently, ensuring freshness and quality. Assemble orders, process payments and coupons, and deliver orders to customers' cars upon arrival. Provide excellent customer service to encourage repeat online shopping. Uphold the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

Essential Job Functions:

1. Select and gather products for online orders with attention to quality and freshness.
2. Initiate and complete the selection process for online orders.
3. Assemble orders, process payments, and load orders into customers' cars at pickup.
4. Scan and bag items following bagging standards.
5. Communicate substitutions or issues with orders to customers at pickup.
6. Maintain cleanliness and organization of staging areas.
7. Follow all safety, food safety, and legal guidelines.
8. Ensure order accuracy and proper storage of items.
9. Communicate professionally with customers via phone.
10. Operate POS system to process transactions.
11. Handle out-of-stock situations by following substitution policies.
12. Report equipment issues and maintain equipment in good condition.
13. Perform opening and closing procedures as required.
14. Assist in training new team members.
15. Meet or exceed productivity standards.
16. Work cooperatively in a fast-paced, sometimes stressful environment.
17. Manage conflicts professionally and maintain integrity in all dealings.
18. Support customers with diverse needs, including minors and seniors.
19. Perform essential duties with or without reasonable accommodations.

Qualifications

Minimum Position Qualifications:

• Ability to work independently.
• Ability to read shelf tags.
• Basic math skills (counting, addition, subtraction).

Desired Previous Experience:

• Experience as a personal shopper, warehouse, stocking, or cashier roles.

Job Info

• Job Identification: 120380
• Category: Store Operations
• Posting Date: 05/05/2025, 04:00 PM

We offer comprehensive benefits supporting your well-being, including healthcare, flexible scheduling, counseling, discounts, tuition reimbursement, and growth opportunities. Join us and be part of a company dedicated to nourishing communities and fostering diversity and innovation. Apply today to become part of the Kroger family!