Online Grocery Pick-Up Clerk

Kroger Mountain View Foods; Sahuarita (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a personal shopper, where you will play a vital role in ensuring customer satisfaction by selecting and gathering products for online orders. This position emphasizes attention to detail and quality, as you will be responsible for assembling orders and providing a seamless shopping experience. You will work in a dynamic environment, where your commitment to customer service and teamwork will shine. If you enjoy working independently while contributing to a positive customer experience, this role offers the perfect opportunity to make a difference.

Qualifications

• Ability to work independently and manage time effectively.
• Strong attention to detail to ensure order accuracy.

Responsibilities

• Select and gather products for online orders ensuring freshness.
• Provide excellent customer service to encourage repeat business.
• Process payments and load orders into customers' cars.

Skills

Customer Service

Attention to Detail

Basic Math Skills

Independent Work

Job description

Select and gather products for customers' online orders efficiently, ensuring freshness and quality. Assemble orders, process coupons and payments, and deliver and load orders into customers' cars for pickup. Provide a positive customer service experience that encourages repeat online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

Essential Job Functions:

1. Responsible for selecting and gathering products for online orders with attention to freshness and quality.
2. Initiate and complete the selection process for online orders.
3. Assemble orders, process payments, and deliver/load orders into customers' cars at pickup.
4. Scan and bag orders following standards while on the go.
5. Communicate substitutions or exceptions to customers at pickup.
6. Meet/exceed customer expectations regarding ease of shopping, variety, freshness, and cleanliness.
7. Adhere to all applicable laws, safety procedures, and company policies.
8. Store products in optimal temperature zones according to guidelines.
9. Follow directions carefully, including notes on orders.
10. Ensure all items are of high quality and freshness.
11. Communicate professionally with customers via portable phone.
12. Ensure order accuracy and load orders into customers' cars.
13. Provide excellent customer service to encourage repeat business.
14. Process orders through the POS system.
15. Handle substitutions appropriately for out-of-stock items.
16. Maintain organization and cleanliness of staging areas and equipment.
17. Report discrepancies and equipment issues to management.
18. Perform opening and closing procedures as required.
19. Assist in training new team members.
20. Meet or exceed productivity standards.
21. Work cooperatively in a high-paced, sometimes stressful environment.
22. Manage conflicts professionally and cooperatively.
23. Act with honesty and integrity regarding customer and business information.
24. Follow directions and seek assistance when needed.
25. Support interactions with minors, individuals with special needs, and older adults.
26. Perform all essential functions with or without reasonable accommodations.

Qualifications

Minimum Position Qualifications:

• Ability to work independently.
• Ability to read shelf tags.
• Basic math skills (counting, addition, subtraction).

Desired Previous Experience:

• Experience as a personal shopper, in warehouse or production environments, stocking, or cashier roles.