Online Grocery Pick-Up Clerk

Kroger; Richmond (MO); On-site; USD 28,000 - 35,000; Full time

Job summary

Kroger is seeking dedicated individuals to join their team in Richmond, Missouri, focusing on online order selection and customer service. The role involves ensuring product quality and providing a positive shopping experience. Benefits include comprehensive healthcare coverage, flexible scheduling, and growth potential through training.

Benefits

Comprehensive healthcare coverage

Flexible scheduling with paid time off

Emotional and financial support

Associate discounts on various purchases

Tuition reimbursement up to $21,000

Growth potential through training

Qualifications

• Ability to manage conflicts professionally.
• Eager to learn and grow within the company.
• Demonstrate respect, honesty, and integrity.

Responsibilities

• Select and gather products for customers' online orders efficiently.
• Assemble orders, process payments, and deliver orders to customers' cars.
• Ensure order accuracy, quality, and freshness.

Skills

Customer Service

Attention to Detail

Teamwork

Job description

Select and gather products for customers' online orders efficiently, ensuring freshness and quality. Assemble orders, process coupons and payments, and deliver and load orders into customers' cars for pickup. Provide a positive customer service experience that encourages repeat online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

From a small Cincinnati grocery store over a century ago, we've grown into the nation's largest grocer with nearly 2,800 stores across 35 states under 28 different names. As America's grocer, we pride ourselves on bringing diverse teams together with a passion for food and people, all with the purpose to 'Feed the Human Spirit.'

We value people and aim to provide the ingredients for your success at work and in life. We support your growth with value and care, and if you're caring, purpose-driven, and eager to learn, your potential is unlimited.

Whether seeking a part-time role or a new career, we have a fresh opportunity for you. Apply today to join our Kroger family!

What you'll receive from us:

Our benefits support your well-being, including:

• Comprehensive healthcare coverage (medical, dental, vision, prescriptions).
• Flexible scheduling with paid time off, holidays, and sick leave.
• Emotional and financial support via counseling and financial tools.
• Associate discounts on various purchases.
• Up to $21,000 in tuition reimbursement.
• Growth potential through training and diverse career paths.

For more details, visit our Benefits Page.

Role responsibilities include:

• Initiate and complete the selection process for online orders.
• Assemble orders, process payments, and deliver orders to customers' cars.
• Scan and bag items following standards.
• Communicate substitutions or issues to customers during pickup.
• Ensure order accuracy, quality, and freshness.
• Follow food safety laws, company policies, and store procedures.
• Store products in appropriate temperature zones.
• Respond professionally to customer calls and inquiries.
• Maintain organization and cleanliness of staging areas.
• Report discrepancies and equipment issues.
• Assist in training new team members.
• Meet productivity standards and work cooperatively in a fast-paced environment.
• Manage conflicts professionally and act with honesty and integrity.
• Support interactions with minors, individuals with special needs, and older adults.
• Perform essential job functions with or without reasonable accommodations.