Online Grocery Pick-Up Clerk

Kroger; Mount Vernon (IL); On-site; USD 28,000 - 36,000; Full time

Job summary

Kroger is seeking an In-Store Grocery Shopper & Online Grocery Pick-Up Associate to efficiently select and gather products for online orders. This role involves ensuring quality and freshness, processing payments, and providing exceptional customer service. Join a diverse team committed to creating meaningful experiences for customers while enjoying benefits like health coverage, flexible scheduling, and tuition reimbursement.

Benefits

Comprehensive health coverage

Flexible scheduling

Emotional and financial support

Associate discounts

Tuition reimbursement

Growth potential through training

Qualifications

• Ability to work in a fast-paced, high-stress environment.
• Support customers with special needs, minors, and older adults.

Responsibilities

• Select and gather products for customers' online orders efficiently.
• Load orders into customers' cars, maintaining organization and cleanliness.
• Assemble orders, process payments, and communicate substitutions or issues.

Skills

Conflict Management

Communication

Customer Service

Job description

Job Description: In-Store Grocery Shopper & Online Grocery Pick-Up Associate

Select and gather products for customers' online orders efficiently, ensuring freshness and quality. Assemble orders, process coupons and payments, and deliver and load orders into customers' cars during pick-up. Provide a positive customer service experience that encourages repeat online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

About Us: From a small Cincinnati grocery store over a century ago to the nation's largest grocer with nearly 2,800 stores in 35 states under 28 different names, we are committed to feeding the human spirit. We value diverse teams passionate about food and people, creating innovative and meaningful experiences for our customers, communities, and colleagues.

Our Commitment to Our Associates: We strive to provide the ingredients for success at work and in life, offering opportunities for growth, learning, and development. Whether seeking part-time work or a new career path, join our Kroger family today!

What We Offer:

• Comprehensive health coverage including medical, dental, vision, and prescriptions.
• Flexible scheduling with paid time off, holiday, and sick pay.
• Emotional and financial support through counseling and financial coaching.
• Associate discounts on various purchases.
• Up to $21,000 in tuition reimbursement through our Continuing Education program.
• Growth potential via industry-leading training and diverse career pathways.

For more details, visit our Benefits Page.

Job Responsibilities:

• Initiate and complete selection of customers' online orders.
• Assemble orders, process payments, and communicate substitutions or issues.
• Ensure quality, freshness, and accuracy of all items.
• Load orders into customers' cars, maintaining organization and cleanliness.
• Follow all safety, food safety, and legal guidelines.
• Maintain professionalism in communication and customer interactions.
• Assist in training new team members and meet productivity standards.
• Perform opening and closing procedures and report equipment issues.

Qualifications:

• Ability to work in a fast-paced, high-stress environment.
• Strong conflict management and communication skills.
• Uphold honesty and integrity with customer and business information.
• Support customers with special needs, minors, and older adults.
• Ability to perform essential functions with or without reasonable accommodations.