Online Grocery Pick-Up Clerk

Kroger in; Memphis (TN); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking an Online Grocery Pick-Up Clerk to join their team in Memphis. In this vital role, you will select and gather products for online orders, ensuring freshness and quality while providing excellent customer service. You will be responsible for assembling orders, processing payments, and loading items into customers' vehicles, all while adhering to food safety and company guidelines. This position offers a unique opportunity to be part of a supportive environment that values growth and development, with comprehensive benefits and flexible scheduling. If you're dedicated, caring, and eager to learn, this is the perfect opportunity for you!

Benefits

Healthcare Coverage

Flexible Scheduling

Paid Time Off

Employee Assistance Program

Tuition Reimbursement

Associate Discounts

Qualifications

• Ability to work independently and manage time effectively.
• Strong communication skills for customer interaction.

Responsibilities

• Select and gather products for customers' online orders efficiently.
• Assemble orders and provide a positive customer service experience.
• Adhere to food safety procedures and company guidelines.

Skills

Customer Service

Communication Skills

Basic Math Skills

Ability to Work Without Supervision

Education

High School Diploma or Equivalent

Tools

Point of Sale (POS) System

Job description

Online Grocery Pick-Up Clerk (Finance)

Select and gather products for customers' online orders in the most efficient manner with attention to freshness and quality. Assemble customers' online orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family!

What you'll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

Minimum Requirements:

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (i.e., counting, addition, and subtraction)
• Excellent oral/written communication skills

Desired Previous Experience:

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

Responsibilities:

• Online Grocery Pick-Up Clerk is responsible for selecting and gathering products for customers' online orders in the most efficient manner with attention to freshness and quality.
• Initiates and completes selection process for customers' online orders.
• Assembles customers' online orders, processes coupons and payment, and delivers and loads orders to cars when customers arrive at store for pick up.
• Scans and bags orders on the go while following all bagging standards.
• Communicates any substitutions or exceptions to customer's order at time of pick-up.
• Meets/exceeds customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adheres to local, state, and federal laws, food safety procedures, and company guidelines.
• Receives customers' orders from Order Selector according to guidelines, stores products in optimal temperature zones.
• Reads and follows directions given in the note section.
• Ensures quality and freshness of all items chosen.
• Communicates with customers via a portable phone and responds to calls in a professional and timely manner.
• Retrieves each customer's order from all staging locations and ensures order accuracy, loads order into customers' cars.
• Provides a positive customer service experience that makes customers want to return to online shopping.
• Processes the orders through the point of sale (POS) system.
• Follows policies and procedures to determine appropriate substitutions in the event of an out-of-stock.
• Maintains organization and cleanliness of staging areas and equipment.
• Reports pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor.
• Inspects equipment and notifies store Pick-Up supervisor or other store management of items in need of repair.
• Performs required opening and closing procedures.
• Learns and adapts to new and improved processes.
• Assists in training new e-Commerce team members.
• Meets/exceeds productivity standards.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.