Online Grocery Pick-Up Clerk

Kroger; Marysville (WA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team as online order selectors. This role involves efficiently selecting and gathering products to ensure freshness and quality, while also providing exceptional customer service. You'll play a vital part in enhancing the shopping experience for customers, helping them enjoy the convenience of online shopping. If you thrive in a fast-paced environment and are committed to quality and service, this opportunity is perfect for you.

Qualifications

• Ability to work independently and read shelf tags.
• Basic math skills including counting and addition.

Responsibilities

• Select and gather products for online orders ensuring quality.
• Provide excellent customer service and load orders into cars.

Skills

Independence

Basic Math Skills

Customer Service

Job description

Select and gather products for customers' online orders efficiently, ensuring freshness and quality. Assemble orders, process coupons and payments, and load orders into customers' cars upon pickup. Provide a positive customer service experience that encourages repeat online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

Essential Job Functions:

1. Responsible for selecting and gathering products for online orders efficiently, with attention to freshness and quality.
2. Initiate and complete the selection process for online orders.
3. Assemble orders, process coupons and payments, and deliver/load orders into customers' cars during pickup.
4. Scan and bag orders following all standards.
5. Communicate substitutions or exceptions to customers at pickup.
6. Meet/exceed customer expectations regarding shopping ease, variety, freshness, and cleanliness.
7. Adhere to all relevant laws, food safety procedures, and company policies.
8. Store products in optimal temperature zones and ensure order accuracy.
9. Follow instructions carefully, including notes on orders.
10. Ensure all items are of high quality and freshness.
11. Communicate professionally with customers via portable phone.
12. Load orders into customers' cars accurately from staging areas.
13. Provide excellent customer service to encourage repeat business.
14. Process orders through the POS system.
15. Handle out-of-stock items with appropriate substitutions per policy.
16. Maintain cleanliness and organization of staging areas and equipment.
17. Report discrepancies or equipment issues to management.
18. Perform opening and closing procedures as required.
19. Assist in training new team members.
20. Meet or exceed productivity standards.
21. Work cooperatively in a fast-paced, sometimes stressful environment.
22. Manage conflicts professionally and cooperatively.
23. Act with honesty and integrity regarding customer and business information.
24. Follow directions and seek assistance when needed.
25. Support interactions with minors, individuals with special needs, and older adults.
26. Perform essential job functions with or without reasonable accommodations.

Qualifications

Minimum Position Qualifications:

• Ability to work independently.
• Ability to read shelf tags.
• Basic math skills (counting, addition, subtraction).

Desired Previous Experience:

• Experience as a personal shopper, in warehouse or production environments, stocking, or cashier roles.