Online Grocery Pick-Up Clerk

Smith's Food & Drug Centers; Logan (UT); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Healthcare coverage

Tuition reimbursement

Flexible scheduling

Employee Assistance Program

Job summary

Smith's Food & Drug Centers is seeking an Online Grocery Pick-Up Clerk in Logan, Utah. The successful candidate will be responsible for selecting and gathering products for online orders, ensuring quality, and delivering items to customers' cars while providing excellent customer service.

This role requires the ability to communicate effectively and manage orders through the point of sale system. The position offers various benefits, including healthcare coverage and tuition reimbursement.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral/written communication skills.

Responsibilities

• Selecting and gathering products for customers' online orders.
• Scanning and bagging orders on the go.
• Processing orders through the POS system.
• Communicating with customers via a portable phone.

Skills

Customer service

Communication skills

Basic math skills

Job description

Based in Salt Lake City, Utah

Essential Job Functions

• Online Grocery Pick‑Up Clerk working as In‑Store Grocery Shopper is responsible for selecting and gathering products for customers' online orders in the most efficient manner with attention to freshness and quality.
• In‑Store Grocery Shopper initiates and completes selection process for customers' online orders.
• Online Grocery Pick‑Up team is responsible for assembling customers' online orders, processing coupons and payment, and delivering and loading orders to cars when customers arrive at store for pick‑up.
• In‑Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.
• E‑Commerce team including Online Grocery Pick‑Up associate communicates any substitutions or exceptions to customer's order at time of pick‑up.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars.
• Pick‑Up Clerk should provide a positive customer service experience that makes customers want to return to online shopping.
• Process the orders through the point of sale (POS) system.
• Follow policies and procedures to determine appropriate substitutions in the event of an out‑of‑stock.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e‑Commerce supervisor.
• Inspect equipment and notify store Pick‑Up supervisor or other store management of items in need of repair.
• Perform required opening and closing procedures.
• Assist in training new e‑Commerce team members.
• Meet/exceed productivity standards.
• Ability to work cooperatively in a high‑paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Minimum Position Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (i.e., counting, addition, and subtraction).
• Excellent oral/written communication skills.

Desired Previous Experience

• Any experience as a personal shopper or in a production‑oriented or warehouse environment, stocking shelves, or as a cashier.

Benefits

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry‑leading Continuing Education program.
• Vast potential for growth, through an abundance of industry‑leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page.