Online Grocery Pick-Up Clerk

Gerbes in; Eldon (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading grocery store chain is seeking an Online Grocery Pick-Up Clerk to manage online orders by selecting quality products for customers. This role emphasizes excellent customer service, ensuring efficient order assembly and delivery, and maintaining the highest standards of integrity and safety. Ideal for candidates who thrive in fast-paced environments and possess strong communication and organizational skills.

Qualifications

• Ability to work independently.
• Excellent oral and written communication skills.
• Basic math skills (counting, addition, subtraction).

Responsibilities

• Select and gather products for online orders efficiently.
• Assemble orders and deliver/load into customers' cars.
• Communicate substitutions or order exceptions to customers.

Skills

Independent work

Communication

Basic math skills

Job description

Online Grocery Pick-Up Clerk (Finance)

Select and gather products for customers' online orders efficiently, ensuring freshness and quality. Assemble orders, process coupons and payments, and deliver orders to customers' cars upon arrival. Provide excellent customer service to encourage repeat online shopping. Uphold the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Minimum Position Qualifications:

• Ability to work independently
• Ability to read shelf tags
• Basic math skills (counting, addition, subtraction)
• Excellent oral and written communication skills

Desired Previous Experience:

• Experience as a personal shopper, in a warehouse or production environment, stocking shelves, or as a cashier

Essential Job Functions:

• Select and gather products for online orders efficiently, maintaining quality and freshness.

• Initiate and complete the selection process for online orders.

• Assemble orders, process payments, and deliver/load orders into customers' cars.

• Scan and bag items following bagging standards.

• Communicate substitutions or order exceptions to customers at pickup.

• Ensure customer expectations are met or exceeded regarding shopping ease, variety, freshness, and cleanliness.

• Follow all applicable laws, safety procedures, and company policies.

• Store products in appropriate temperature zones, ensuring quality.

• Follow notes and directions accurately.

• Communicate professionally with customers via portable phones.

• Verify order accuracy and load orders into customers' vehicles.

• Provide a positive customer experience to promote repeat business.

• Process orders through the POS system.

• Manage substitutions for out-of-stock items per policy.

• Keep staging areas and equipment organized and clean.

• Report discrepancies and equipment issues to management.

• Perform opening and closing procedures.

• Assist in training new team members.

• Meet or exceed productivity standards.

• Work effectively in a fast-paced, stressful environment.

• Manage conflicts professionally and cooperatively.

• Act with honesty and integrity regarding customer and business information.

• Follow directions and seek help when needed to resolve issues.

• Support and assist customers, including minors, individuals with special needs, and older adults.

• Perform essential functions with or without reasonable accommodations.