Online Grocery Pick-Up Clerk

Kroger Mountain View Foods; Bellevue (WA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Personal Shopper to efficiently select and gather products for online orders. This role focuses on ensuring product freshness and quality while providing excellent customer service. Responsibilities include assembling orders, processing payments, and loading orders into customers' cars. Ideal candidates will demonstrate independence, basic math skills, and a commitment to customer satisfaction.

Qualifications

• Ability to work independently.
• Basic math skills (counting, addition, subtraction).

Responsibilities

• Select and gather products for online orders ensuring freshness.
• Assemble orders and load them into customers' cars.
• Provide excellent customer service to promote repeat business.

Skills

Independence

Basic Math Skills

Job description

Select and gather products for customers' online orders efficiently, ensuring freshness and quality. Assemble orders, process coupons and payments, and load orders into customers' cars upon arrival. Provide a positive customer service experience to encourage repeat online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

Essential Job Functions:

1. Responsible for selecting and gathering products for online orders with attention to freshness and quality.
2. Initiate and complete the order selection process.
3. Assemble orders, process payments, and deliver/load orders into customers' cars at pickup.
4. Scan and bag orders following bagging standards.
5. Communicate substitutions or exceptions to customers at pickup.
6. Meet/exceed customer expectations regarding shopping experience, variety, freshness, and cleanliness.
7. Adhere to food safety laws, procedures, and company guidelines.
8. Store products in optimal temperature zones following order retrieval.
9. Follow notes and instructions for order accuracy.
10. Ensure all items are fresh and of high quality.
11. Communicate professionally with customers via portable phone.
12. Load orders into customers' cars, ensuring accuracy.
13. Provide excellent customer service to promote repeat business.
14. Process orders through the POS system.
15. Handle out-of-stock substitutions per policies.
16. Maintain cleanliness and organization of staging areas and equipment.
17. Report discrepancies and equipment issues to management.
18. Perform opening and closing procedures.
19. Assist in training new team members.
20. Meet or exceed productivity standards.
21. Work cooperatively in a fast-paced environment, managing conflicts professionally.
22. Act with honesty and integrity regarding customer and business information.
23. Follow directions and seek assistance when needed.
24. Support interactions with minors, individuals with special needs, and older adults.
25. Perform essential functions with or without reasonable accommodations.

Qualifications

Minimum Position Qualifications:

• Ability to work independently.
• Ability to read shelf tags.
• Basic math skills (counting, addition, subtraction).

Desired Previous Experience:

• Experience as a personal shopper, warehouse worker, stocker, or cashier.