Online Grocery Order Fulfillment Specialist

Hannaford; Dracut (MA); On-site; USD 21,000 - 31,000; Full time

Job summary

Hannaford in Dracut, MA is seeking a Store Associate in Retail Operations. You will provide outstanding, friendly customer service and follow company policies while helping maintain a clean, safe store environment.

The role supports daily operations under management guidelines, assists with price checks, and handles online shopping orders and pickups. The position requires physical work, including lifting up to 50 pounds and standing for long periods.

Qualifications

• Effective communication and customer service skills.
• Must meet minimum age requirements to perform specific job functions.
• Willingness to learn multiple tasks.
• Demonstrated ability to perform the technical requirements of the job.

Responsibilities

• Provide outstanding friendly customer service.
• Observe and follow all company policies and established procedures.
• Clean and assist in prompt cleanup of spills and breakage.
• Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
• Assist in special projects and perform other functions as assigned by supervision.
• Work within our company's management planning (MPA) guidelines to maintain productivity.
• Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
• Treat all associates with fairness, dignity, and respect.
• Control excessive use of store supplies, such as ribbons, receipt tape, bags, labels and cleaning materials.
• Sweep floors during store hours and assist in other cleaning duties as assigned. Record on designated forms any price discrepancies and/or any "not on file" items that are encountered on electronic point-of-sale terminal, request price checks promptly on any such items according to company policy.
• Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior.
• Perform all other duties as assigned.

Skills

Customer service

Communication

Willingness to learn

Technical tasks

Job description

Hannaford in Dracut, MA is seeking a Store Associate in Retail Operations. You will provide outstanding, friendly customer service and follow company policies while helping maintain a clean, safe store environment.

The role supports daily operations under management guidelines, assists with price checks, and handles online shopping orders and pickups. The position requires physical work, including lifting up to 50 pounds and standing for long periods.