Online Fulfillment Team Member

Ultipro; Hudson (WI); On-site; USD 17,000 - 25,000; Full time

Job summary

Fleet Farm is seeking an Online Fulfillment Team Member to deliver a positive customer experience by accurately locating merchandise for online orders in the backroom and on the sales floor.

Key duties include completing BOPIS orders within four hours and shipping PPS orders within two days, while maintaining packing quality and order accuracy. The role requires a flexible schedule, the ability to lift up to 50 pounds, and adherence to safety standards.

Qualifications

• Friendly, self-motivated and dependable with strong customer service mindset.
• Willing to work in a fast-paced, physical warehouse environment.
• Ability to follow instructions and maintain accuracy in order fulfillment.
• Experience or ability to operate material handling equipment as needed.

Responsibilities

• Complete Buy Online Pickup In Store (BOPIS) orders within a four-hour timeframe.
• Ship Pick Pack and Ship (PPS) orders within two days, or per next-day requirements.
• Prepare and pack customer orders using appropriate packing materials.
• Organize, stock, and fulfill layaway orders during holidays.
• Provide outstanding service to customers while maintaining accuracy and efficiency.
• Promote Fleet Farm loyalty program and other company initiatives.

Skills

Customer service

Self-motivated

Dependable

Attention to detail

Education

High School Diploma or GED

Tools

Forklift operation

Job description

Description

At Fleet Farm, providing the best customer service is our priority. If you are friendly, self-motivated, dependable, and enjoy working in a physical and fast paced manner, this role is for you!

The Online Fulfillment Team Member will provide a positive customer experience through timely execution and fulfillment of online orders. The Team Member will be responsible for locating merchandise for online customer orders in both the backroom and on the sales floor.

Job duties:

• Complete Buy Online Pickup In Store (BOPIS) orders within a four-hour timeframe to ensure customer satisfaction.
• Ship Pick Pack and Ship (PPS) orders within a two day timeframe, unless specifically marked for next day delivery service.
• Properly prepare and pack customer orders for shipment using correct materials in a timely manner.
• Properly organize, stock, and fulfill layaway orders during the holidays.
• Provide outstanding service to customers by maintaining attention to detail and completing assigned work in a timely manner.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.

Job Requirements and Education:

• High School Diploma or GED preferred.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
• Ability to be certified to operate a forklift and other material handling devices.
• Able to lift and move 50 pounds on a regular basis and climb ladders.
• Warehouse environment can expose temperature fluctuations (hot/cold), noise, dust, and uneven walking surfaces.

Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.