Online Fulfillment Coordinator

Fleet Farm; Town of Forest (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

Fleet Farm is seeking an Online Fulfillment Coordinator to be the in-store expert for online fulfillment. You will process online orders and train Team Members on accurate fulfillment and procedures.

You will ensure BOPIS orders are fulfilled within four hours, oversee PPS orders, coordinate daily online needs with leadership, organize paperwork, and promote Fleet Farm loyalty programs and credit initiatives.

Qualifications

• Experience with BOPIS and online order fulfillment processes.
• Ability to train store associates on fulfillment procedures.
• Experience in retail e-commerce, logistics, or warehouse settings preferred.
• Able to lift and move up to 50 pounds and operate ladders.

Responsibilities

• Fulfill Buy Online Pickup In Store orders within a four-hour window.
• Verify payments for BOPIS orders through audits and training.
• Ensure Pick Pack and Ship orders are fulfilled and shipped within two days.
• Collaborate with Store Leadership and Corporate Partners on processes and reporting.
• Maintain orderly records and forms for online fulfillment.
• Organize stock and packing materials for timely shipment.
• Coordinate daily online fulfillment needs and holiday layaway activities.
• Promote Fleet Farm loyalty program and related initiatives.

Skills

Attention to detail

Team training ability

Forklift certification

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Do you enjoy working in a retail setting? Do you have an eye for detail and accuracy? Do you love being a subject matter expert and collaborating with others? If so, this may be the perfect role for you!

The Online Fulfillment Coordinator is the in-store expert for online fulfillment. The role is responsible for processing online order fulfillment and training of Team Members on the online order fulfillment process and accuracy.

Job Duties

• Responsible for ensuring Buy Online Pickup In Store (BOPIS) orders are fulfilled within a four-hour timeframe to ensure customer satisfaction.
• Ensure payment is collected for BOPIS orders by completing audits and ensuring proper training of those responsible for completing orders.
• Ensure Pick Pack and Ship (PPS) orders are fulfilled and shipped within a two day timeframe unless specifically marked for next day delivery service.
• Work collaboratively with Store Leadership and Corporate Partners regarding the online fulfillment processes, procedures, reporting, and discrepancies.
• Responsible for maintaining accurate filing and organization of all paperwork and forms related to online fulfillment.
• Ensure all items are being picked and binned according to company guidelines.
• Properly prepare and pack customer orders for shipment using correct materials in a timely manner.
• Responsible for coordination and communication of daily online fulfillment needs within the store.
• Properly organize, stock, audit, and fulfill layaway orders during the holidays.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.

Job Requirements And Education

• High School Diploma or GED preferred.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
• Ability to be certified to operate a forklift and other material handling devices.
• 2 years of retail e-commerce, logistics, or warehouse experience preferred.
• Able to lift and move 50 pounds on a regular basis and climb ladders.
• Warehouse environment can expose temperature fluctuations (hot/cold), noise, dust, and uneven walking surfaces.
• Experience working with Microsoft Office Suite preferred.

Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.