Online Exams & Customer Experience Assistant - German Speaking (Athens Based)

PEOPLECERT; Kentucky; Remote; USD 35,000 - 45,000; Full time

Job summary

A global certification services provider is seeking an Online Exams & Customer Experience Assistant who is bilingual in English and German. The role includes providing customer service, overseeing online proctoring, and executing back-office operations in support of exam integrity. Candidates should have a bachelor's degree, customer service experience, and be flexible in working various shifts. Additional benefits include performance bonuses and professional development opportunities.

Benefits

Monthly Bonus upon Performance

Free vouchers for certifications

Complimentary coffee and tea

Learning experience in a global environment

Constant personal and professional development

Qualifications

• Previous experience in similar position required.
• Experience in certification or training fields is preferred.
• Flexible to work in a 24/7 rotating shift.

Responsibilities

• Provide exemplary customer service via various communication channels.
• Oversee online proctoring of certification exams.
• Execute administrative tasks related to exams and maintain records.

Skills

Customer Satisfaction

English (native-like or C2 level)

German (native-like or C2 level)

Advanced computer literacy

Interpersonal communication

Education

Bachelor’s degree in any discipline

Tools

ECDL Advanced level certification

Job description

Overview

Ready to drive seamless operations and deliver outstanding service to our customers? We're seeking a Online Exams & Customer Experience Assistant to provide top-tier support while ensuring exam integrity. As a key part of our agile team, you'll enhance the efficiency and excellence of PeopleCert’s global certification services. Join us and make an impact!

As a Online Exams & Customer Experience Assistant - German Speaking, your tasks will include the following:

Responsibilities

• Customer Service: Provide exemplary customer service to candidates, testing centers, and other stakeholders through various communication channels, including email, chat, and phone.
• Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination & certification process.

• Online Proctoring: Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms.
• Enforce exam rules and protocols to maintain the integrity of the certification process.
• Handle any technical or procedural issues that may arise during exams.

• Back-Office Exam Operations: Execute administrative tasks related to exam registrations, scheduling, and result processing.
• Maintain accurate and up-to-date records in our systems, ensuring compliance with established procedures and standards.
• Collaborate with cross-functional teams to streamline processes and improve operational efficiency.

• General Duties: Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results.
• Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve PeopleCert’s multinational presence and global operations across multiple time zones.
• Ensure their work and presence is aligned with company’s values “Quality - Passion - Integrity – Innovation,” at all times

Qualifications

• Bachelor’s degree in any discipline will be an asset
• Previous experience in similar position/ function will be considered as an asset
• Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage
• Passionate with Customer Satisfaction
• Excellent command of the English & German language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus).
• Advanced computer literacy is required. ECDL Advanced level certification would be considered a plus.
• Excellent interpersonal, verbal, and written communication skills.
• Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment
• Availability to work in 24/7 rotating shifts (including some nightshifts on a monthly basis, weekends and holidays).

What we offer

• Monthly Bonus upon Performance
• Work in an international, dynamic and fun atmosphere
• Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees
• Complimentary coffee and tea in all our premises
• Huge learning experience in using best practices and global environment
• Constant personal and professional development

Working on Home Office (HO) Secure English Language Tests (SELTs)

Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.

• If working on the SELT service in the UK, background checks will include:
• A basic or enhanced Disclosure Barring Service (DBS) check
• Right to Work in the UK check (including nationality, identity and place of residence)
• HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)
• Financial background check
• Employment reference check
• If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK.

All applications will be treated with strict confidentiality.