Online Customer Service – Booking Hotels

Lever, Inc.; New York (NY); Remote; USD 45,000 - 75,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Training access

Mentorship

Travel discounts

Growth opportunities

Performance-based pay

Job summary

Aisles & Abroad, a trusted travel planning company, is seeking Remote Customer Service Representatives focused on hotel bookings. You will assist clients with researching, planning, and securing accommodations that fit their preferences.

This role offers remote work with flexible scheduling, comprehensive training, and access to industry tools. You will respond to inquiries via phone, email, and online platforms, and help ensure a smooth client experience.

Qualifications

• Strong communication and customer service skills.
• Professional, positive, client-focused attitude.
• Ability to work independently and manage time effectively.
• Basic computer proficiency and reliable internet access.

Responsibilities

• Assist clients with selecting and booking hotel accommodations
• Provide accurate information on hotel options, amenities, pricing, and availability
• Respond to client inquiries via phone, email, and online platforms in a timely and professional manner
• Maintain accurate records of client interactions and bookings
• Collaborate with team members to ensure a smooth client experience
• Stay informed on travel trends and hotel offerings
• Participate in virtual training sessions and team meetings

Skills

Communication skills

Customer service

Time management

Independence

Tech proficiency

Job description

Job Title:

Customer Service Representative – Hotel Bookings

Job Type:

Flexible Schedule | Remote

About Us

We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. Our mission is to deliver exceptional customer service while helping clients create memorable travel experiences worldwide.

Position Overview

We are seeking friendly, detail-oriented individuals to join our team as Remote Customer Service Representatives focused on hotel bookings. In this role, you will assist clients with researching, planning, and securing hotel accommodations that align with their needs and preferences.

This opportunity is ideal for individuals who enjoy helping others, have an interest in travel, and are comfortable working in a remote environment. Comprehensive training and ongoing support are provided.

Key Responsibilities

• Assist clients with selecting and booking hotel accommodations
• Provide accurate information on hotel options, amenities, pricing, and availability
• Respond to client inquiries via phone, email, and online platforms in a timely and professional manner
• Maintain accurate records of client interactions and bookings
• Collaborate with team members to ensure a smooth client experience
• Stay informed on travel trends and hotel offerings
• Participate in virtual training sessions and team meetings

Qualifications:

• Strong communication and customer service skills
• Professional, positive, and client-focused attitude
• Ability to work independently and manage time effectively
• Basic computer proficiency and reliable internet access
• Interest in travel and hospitality

Previous experience in customer service, hospitality, or sales is beneficial but not required.

What We Offer:

• Remote work with flexible scheduling
• Training and access to industry tools and resources
• Supportive team environment and mentorship
• Performance-based earning potential
• Access to travel-related discounts and perks
• Opportunities for personal and professional growth

$45,000 - $75,000 a year