Online Chat Specialist ( US Only ) at FSTONE Technologies Sacramento, CA

Itlearn360; Sacramento (CA); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading company in customer service solutions is looking for an Online Chat Specialist. This remote position requires engaging with customers through live chats, addressing their inquiries, and ensuring a positive experience. Ideal candidates should possess strong communication skills and be able to effectively manage customer concerns. Join a dynamic team and further your career in a supportive environment.

Qualifications

• Strong communication skills needed for answering live chats effectively.
• Ability to problem-solve and escalate issues as appropriate.
• Customer service experience preferred.

Responsibilities

• Answer incoming customer live chats regarding service questions.
• Evaluate interactions and escalate issues to the Online Chat Manager.
• Assist with overflow work and provide administrative support.

Skills

Customer Service

Communication

Problem Solving

Job description

Online Chat Specialist (US Only) job at FSTONE Technologies, Sacramento, CA.

Responsibilities include:

1. Answering incoming customer live chats regarding website navigation issues, service questions, and general client concerns.
2. Evaluating customer interactions and escalating issues to the Online Chat Manager when appropriate.
3. Assisting with overflow work and other duties as needed.
4. Promoting interest in client products and services.
5. Providing administrative support to the customer service team.
6. Portraying and projecting a positive and professional image.
7. This position is remote, and applicants from the US and Canada are accepted.

Note: The job posting does not indicate that the position is expired or no longer accepting applications.