One Stop Shop Manager

Georgia Gwinnett College; Lawrenceville (GA); On-site; USD 45,000 - 57,000; Full time

Job summary

Georgia Gwinnett College is seeking a One Stop Shop Manager to lead Enrollment Communication Services within Enrollment Management Services. The role provides strategic and operational leadership for a centralized, student-focused service model supporting Admissions, Financial Aid, and Registration.

The position emphasizes daily operations oversight, staff development, and service standards to ensure a seamless student experience and timely communication across all channels.

Qualifications

• Bachelor's degree required.
• 4-5 years of relevant experience.
• 1 year of supervisory experience.

Responsibilities

• Direct daily operations, supervise and develop staff, manage workflows and service standards.
• Foster a seamless no-wrong-door experience, resolve complex student issues, promote accessibility and inclusion.
• Partner with campus stakeholders to align processes, messaging, and student support efforts; participate in strategic planning, onboarding, retention, and student success initiatives.
• Continuously improve enrollment processes, maintain compliance with regulations, support audits, and lead policy, process, and system changes.
• Monitor and analyze operational metrics, provide actionable reports to leadership.
• Optimize student-facing technologies and digital resources; use data-driven insights to improve efficiency and outcomes.
• Develop and deliver clear, timely messaging related to procedural changes, deadlines, and service updates.

Skills

Customer service

Interpersonal communications

Organizational skills

Time management

Ability to work in a demanding env

Education

Bachelor's degree

Tools

Banner

Recruit

Element 451

Job description

Job Title: One Stop Shop Manager

Location: Georgia Gwinnett College

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job ID: 301934

About Us

Since our founding in 2005, Georgia Gwinnett College (GGC) has been dedicated to providing an exceptional educational experience to our students. At GGC, we believe that our students' success is our success, and we are committed to creating a culture that supports and uplifts them throughout their academic journey.

As a member of our faculty or staff, you will become part of a dedicated and passionate community of educators and professionals. Together, we work towards a common goal of empowering our students to achieve their full potential, both academically and personally. We take pride in our student body, which represents a multitude of backgrounds, perspectives, and experiences. Whether you are involved in teaching or providing essential services, your contribution will make a significant impact on the lives of our students and the broader community.

In addition to our commitment to student success, we also value the well‑being and professional growth of our employees. We offer a comprehensive benefits package, designed to support the needs of our faculty and staff. From competitive compensation to health and wellness programs, and professional development opportunities to work‑life balance initiatives, we strive to create an environment where everyone can thrive and feel valued.

Located in the thriving community of Gwinnett County, GGC offers a rich cultural and social landscape that enhances the overall college experience. Our backdrop is a beautiful, modern 260‑acre campus located just 30 miles northeast of downtown Atlanta. Our students and employees benefit from the close proximity to various local amenities, including shopping, dining, entertainment, and outdoor recreational opportunities. This vibrant community serves as an extension of our campus, providing a stimulating environment for personal and professional growth.

Join GGC and become part of a dynamic team that plays a pivotal role in shaping the lives and celebrating the achievements of our students. Together, let's make a positive impact and empower the next generation of leaders.

Job Summary

The One Stop Shop Manager is part of Enrollment Communication Services within the division of Enrollment Management Services. This role provides strategic and operational leadership for a centralized, student focused service model that supports Admissions, Financial Aid, and Registration functions. The role oversees daily operations, staff supervision, and service standards to ensure a seamless "no wrong door" experience for students.

The One Stop Shop Manager plays a key role in fostering a positive work environment with the expectation of continuous improvement and first-class customer service. This position participates in divisional activities as a member of the Enrollment Management Services Division. Collaborative and team‑oriented skills with a commitment to student success are essential attributes for the individual in this position.

Responsibilities

• Direct daily operations, supervise and develop staff, manage workflows and service standards, and ensure efficient, high‑quality enrollment services across Admissions, Financial Aid, and Registration.
• Foster a seamless "no wrong door" experience, resolve complex student issues, promote accessibility and inclusion, and ensure clear, timely communication across all service channels.
• Partner with campus stakeholders to align processes, messaging, and student support efforts; participate in strategic planning, onboarding, retention, and student success initiatives.
• Continuously improve enrollment processes, maintain compliance with federal, state, and institutional regulations, support audits, and lead communication and implementation of policy, process, and system changes.
• Monitor and analyze operational metrics, provide actionable reports to leadership.
• Optimize student‑facing technologies and digital resources, and use data‑driven insights to improve efficiency, service quality, and student outcomes.
• Develop and deliver clear, timely, and consistent messaging related to procedural changes, key deadlines, and service updates to support student understanding and success.
• Other duties as assigned.

Required Qualifications

• 4 Year / Bachelor's Degree
• 4 - 5 years of relevant experience
• 1 year of supervisory experience

Preferred Qualifications

• 5+ years of customer service experience
• Experience with Banner, Recruit and Element 451
• Experience with, and proficiency in the use of, Microsoft Office Suite
• Multilingual

Proposed Salary

45,300 - 56,600

Salary offer will be dependent on candidate's experience and qualifications, internal equity considerations, budget availability, and salary administration guidelines.

Knowledge, Skills, & Abilities

• Skills in interpersonal communications
• Skills in customer service
• Skills in organizational and time management
• Ability to work in a demanding environment.

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on‑line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on‑line at https://www.usg.edu/policymanual/section6/C2653.

Conditions of Employment

Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Gwinnett College (GGC). Eligibility of employment is determined by GGC in its sole discretion, and includes but is not limited to confirmation of credentials and employment history reflected in your application materials; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre‑employment drug test.

Offers are subject to the applicable federal laws, state laws, statutes, rules and regulations of this institution, and to the bylaws and policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity

Georgia Gwinnett College is an equal employment, equal access, and equal opportunity employer. It is the policy of Georgia Gwinnett College to recruit, hire, train, and promote persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50).

For individuals requiring disability‑related accommodations for participation in any event including the application, interview process, or to obtain print materials in an alternative format, please contact HR at [phone] or email [e-mail].

Background Check

• Position of Trust + Education

Other Information

Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. Georgia is an open records state.