One-Stop Advisor

University of North Florida Alumni Association; Jacksonville (FL); On-site; USD 36,000 - 44,000; Full time

Job summary

The University of North Florida Alumni Association is seeking a One Stop Advisor to support Admissions, Records and Registration, and Financial Aid services in Jacksonville. You will diagnose issues, resolve student inquiries, and advise families on FAFSA and aid options while maintaining FERPA confidentiality.

Collaborating with university staff, you will help design efficient processes, interpret policies, and assist with student appeals as needed.

Qualifications

• Bachelor’s degree or a high school diploma and 4+ years of relevant experience.
• Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.

Responsibilities

• Provide cross-functional services in Admissions, Records and Registration, and Financial Aid.
• Offer proactive diagnostic support and problem resolution for Enrollment Services.
• Advise students and parents on FAFSA, financial aid eligibility and cost of attendance.
• Handle inquiries in person, virtually, by phone, and via email.
• Maintain FERPA confidentiality in Enrollment Services activities.
• Collaborate with team members and university partners to personalize service.
• May serve on university committees to review student appeals.
• Perform related duties and projects as required.

Skills

Customer service

Communication

FERPA knowledge

Education

Bachelor's degree or equivalent

Job description

Department

One Stop Center

Compensation

$40,000.00 Annual

General Description / Primary Purpose:

The One-Stop Advisor, under the direction of an Assistant Director or above, assists in the design, development and implementation of departmental processes and/or programs. Recommends policies and procedures to ensure effective coordination of departmental programs.

Job Function:

• Provide cross-functional services in the areas of Admissions, Records and Registration, and Financial Aid to prospective students, current students, alumni, parents, faculty, staff, and the University community.
• Provide proactive and on-the-spot, independent diagnostic support and problem resolution in a broad range of areas and issues related to Enrollment Services functions.
• Offer assistance to the public in-person, virtually, over the phone, and through e-mail or other written correspondence.
• Adhere to the confidentiality rules and restrictions set forth by FERPA for use in handling all Enrollment Services activities.
• Maintain knowledge of University, departmental, federal, and state regulation and policies with emphasis on Enrollment Services functions.
• Research and interpret University policy and regulatory guidelines to resolve complex inquiries related to Enrollment Services functions.
• Exercise authority to implement student record changes and grant discretionary exception to certain university policies.
• Evaluate student needs and determine possible courses of action using a wholistic approach that considers each student’s academic standing, financial picture, and pace to graduate.
• Collaborates with team members and University partners to provide individualized service that considers each student’s unique circumstances.
• Advise students and parents on in-depth financial aid matters concerning FAFSA applications, financial aid eligibility and disbursement of aid, as well as cost of attendance figures, difference and benefits of different aid types and estimated family contribution formulas.
• Troubleshoot FAFSA errors and missing financial aid requirements with students and families, providing steps to resolve issues preventing financial aid awarding or disbursement.
• Continually looks for ways to improve service to students, parents, faculty, staff, and the University Community.
• May be called upon to serve on University committees to review and make decisions on student appeals.
• Performs related duties and assigned projects as required or requested by a supervisor of his/her area.
• Assists University/Board of Trustees/Board of Governors administrators and intra-institutional groups in resolving specific admissions and/or registration problems and in disseminating information regarding SUS/university rules, policies, and contracts.
• Other duties as assigned.

Marginal Functions:

• Prepares correspondence in final form.

Required Qualifications

Bachelor’s degree or a high school diploma and 4+ years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.

Statement(s) of Understanding

This position requires a background check. In conjunction with the University’s policy, this position may also require a credit check.

The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator

Equal Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie

UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.