One Connect Sales Specialist

IPC Systems; New York (NY); Híbrido; USD 90.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental & vision

401(k) with matching

Flexible PTO

Parental leave

Career development programs

Hybrid work model

Descripción de la vacante

IPC Systems is seeking a results-driven Account Executive to build strong client relationships and drive revenue across multiple industries. You will promote our VCOM solutions, identify upsell opportunities, and manage client accounts to ensure satisfaction and retention.

The role requires excellent communication, collaboration with internal teams, and willingness to travel. Join a global fintech company known for innovative cloud-based trading communications.

Formación

• 5+ years proven experience identifying cross-selling and upselling opportunities.
• Strong client relationship management and proactive communication.
• Ability to forecast and plan sales activities and revenue.
• Experience negotiating pricing, SLAs and delivery timelines.
• Proven collaboration with cross-functional teams such as marketing and finance.

Responsabilidades

• Serve as the primary contact for clients and partners, building relationships.
• Provide comprehensive product and service information to clients.
• Identify opportunities for upselling and cross-selling relevant products.
• Monitor accounts to ensure satisfaction and address issues proactively.
• Prepare reports on client activity, satisfaction, and pipeline in Salesforce.
• Drive revenue growth through upsell and new client acquisition.
• Collaborate with internal teams to deliver seamless service.

Conocimientos

Client relationships

Upselling

Cross-selling

Sales forecasting

Sales strategy

Negotiation

Communication

Willing to travel

Salesforce

Herramientas

Salesforce

Descripción del empleo

IPC is a fintech company that focuses on the human element. With a global presence, we support local markets with our advanced cloud-based trading communications and managed connectivity solutions.

Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.

Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients' success.

www.IPC.com

Role Overview:

You will be responsible for building relationships with new and existing clients and partners, understanding their needs, and promoting our innovative services and solutions for the VCOM solution. This is an excellent opportunity for a self-driven individual with a passion for technology and a desire to excel in sales across multiple industries.

• Serve as the primary point of contact for clients, building and maintaining strong relationships.
• Provide comprehensive product and service information to clients.
• Identify opportunities for upselling and cross-selling relevant products and solutions.
• Monitor clients' accounts and activities to ensure satisfaction and address issues proactively.
• Conduct regular reviews to assess clients’ evolving needs and adjust strategies accordingly.
• Collaborate with internal teams to deliver seamless service and support client requirements.
• Stay informed about industry trends, financial regulations, and product developments.
• Achieve individual and team targets related to client acquisition and retention.
• Prepare and present reports on client activities, satisfaction levels, and account status.
• Strengthens client loyalty and trust, leading to increased retention.
• Drives revenue growth through upselling, cross-selling, and new client acquisition.
• Provide management reporting as required, including maintenance of funnel and forecast in Salesforce.com
• Work with (and actively learn from) sales team colleagues regarding training and development opportunities.
• Work to develop a thorough contact matrix across all regions and maintain a good working relationship within the account base.

How You Will Make an Impact:

• Deepening client relationships by understanding the client’s business, goals and pain points.
• Anticipate client needs and offering proactive solutions
• Becoming the go—to resource for the client throughout the relationship and driving retention
• Driving revenue growth with the team through upsell and cross selling
• Demonstrate a thorough understanding of the industry and competition
• Manage sales funnel and be familiar with Salesforce.com
• Provide a tailored service and proactive engagement to the clients and partners
• Positive feedback and referrals from clients and partners.
• Achievement of sales and revenue team targets.

Essential Skills and Experience to be Successful in this Role:

• Clear, timely and professional communications across all channels (voice, email, meetings)
• 5+ years proven experience identifying cross-selling and upselling opportunities
• Negotiating skills in pricing, service levels and delivery timelines.
• Rapidly resolves client issues and escalates efficiently within the organization
• Coordination with cross functional teams
• 5+ years experience fostering strong long term professional relationships through regular communication, meetings, personalized service
• Collaboration with internal teams, including sales, marketing, finance, service and others
• 5+ years creating and executing plans to enhance client satisfaction, retention and overall business growth
• Participating in industry events and conferences
• Willingness to travel
• Proactive, Resourceful, Enthusiastic and Self Motivated
• Assist in the implementation of strategies and plans to achieve business goals and objectives.

Desired Skills and Experience:

• Experience selling and supporting the command and control and broadcasting industries
• Experience selling and supporting SaaS and intercom

What’s in It for You?

At IPC, your compensation is only part of the package. We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees.

In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:

• Medical, Dental and Vision
• 100% Employer Paid Short/Long Term Disability, AD&D and Life Insurance Coverage
• Limited & HealthCare Flexible Spending Accounts
• Dependent Care Flexible Spending Account
• Health Savings Accounts with Employer Contributions
• Pet Insurance
• Legal Insurance
• Critical Illness, Hospital Indemnity and Accident Coverage
• Financial Wellness Account Fiduciary and Training
• Identity Theft Insurance
• 401(k) and Roth plan with matching contributions
• Flexible PTO, Sick Pay and Public Holidays
• Additional Time off for Charity Work and Volunteering
• Tuition Reimbursement
• Certification Bonus Program
• Access to "IPC University" our Internal E-Learning Platform
• Structured Onboarding Training and Peer Mentor Support
• Parental Leave Policy
• Free Mental Health Wellness Programs, Tools, Coaching and Free therapy sessions
• Employee Referral Scheme

Further information about your benefits will be provided during your onboarding process.

Additional Information:

At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together. We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs.

Your precise work schedule will be determined by you and your Line Manager before commencement of employment with IPC.

You can explore more about our culture, offerings and commitment on www.ipc.com/careers/ and www.ipc.com/about-us/about-ipc/.

IPC’s Work Culture:

The IPC work culture is one that fosters inclusion, prioritizes innovation, and maximizes potential. We are a global ecosystem, full of diverse people that together made IPC what it is today.

Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironclad commitment to constructive dialogue and open-mindedness.

We live and breathe our commitment to innovation by embracing bold ideas, seizing new opportunities and striving for excellence. Our people have continued to deliver ground-breaking solutions to our clients for over 50 years.