One Call Technician

Flint Hills Resources; Wichita (KS); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Educational assistance

Paid time off

Parental leave

Disability insurance

Life insurance

Flexible spending accounts

Job summary

Flint Hills Resources in Wichita, KS is seeking a One Call Technician to efficiently process State One Call requests using our dedicated software for damage prevention of FHR assets. You will handle data entry and respond to inquiries with accuracy and courtesy.

The role requires strong communication, attention to detail, and the ability to work in a fast-paced team. A flexible schedule with occasional extended hours during peak excavation season is expected.

Qualifications

• High School Diploma or equivalent required.
• 1+ years of customer service experience or training.
• Ability to prioritize multiple items in a fast-paced environment.
• 1+ years of experience with Microsoft Outlook, Excel, and Word; ability to learn proprietary applications.
• Demonstrated accuracy in documenting and maintaining information with high attention to detail.
• Proven communication skills, both verbal and written, with customers and stakeholders.
• Ability and willingness to work a flexible schedule, including extended hours and occasional weekends.

Responsibilities

• Problem-solve and address daily operational issues.
• Coordinate with field operations and data entry for information dispatch and processing.
• Enter and maintain customer account data in systems.
• Provide timely follow-up on customer inquiries requiring research.
• Cross-train on various systems as needed.
• Process inbound customer calls professionally and promptly.

Skills

Customer service

MS Outlook

MS Excel

MS Word

Communication

Attention to detail

Education

High School Diploma or equivalent

Associate Degree (2-year)

Tools

ArcView GIS

IrthNet Utilisphere

Job description

Flint Hills Resources is now hiring a One Call Technician in Wichita, KS. A successful candidate for this role will efficiently and accurately process State One Call excavation (call before your dig) requests using a business-specific one call and mapping software application pertaining to damage prevention of FHR owned and/or operated assets. The ideal candidate will have the ability to work in a fast-paced environment, be a strong communicator and be detail oriented.

This position requires a flexible work schedule, Monday through Friday, working 8 hours within the window of 7:00 am. to 5:00 pm. Additional hours may be required based on excavation needs, typically during April through October. These additional hours are primarily on weekdays but may occasionally include a holiday.

Our Team

Flint Hills Resources s a different kind of company—privately owned, with a compensation philosophy based on the value you create. Come realize your full potential and join our team!

What You Will Do

• Problem-solve and properly address daily operational issues that may arise
• Problem-solve with FHR field operations personnel on information that is dispatched to field operations for further processing and data entry
• Efficiently and accurately enter and maintain all customer account data and activity in appropriate systems
• Provide accurate and timely follow through on all customer inquiries or correspondence requiring research
• Must be willing to cross-train on various systems
• Answer and process occasional inbound customer calls near pipeline facilities as specified, in a professional, courteous, and timely manner

Who You Are (Basic Qualifications)

• High School Diploma or equivalent
• 1+ years of customer service experience and/or training
• Demonstrated ability to successfully prioritize multiple items in a fast-paced environment while meeting deadlines.
• 1+ years of experience working with Microsoft Outlook, Excel, and Word and the ability to learn to use proprietary applications
• Demonstrated experience accurately documenting, recording, and maintaining information with a high degree of attention to detail and minimal errors.
• Proven ability to communicate effectively, both verbally and in writing, while providing accurate information with customers, team members, and other stakeholders.
• Ability and willingness to work a flexible schedule, including extended weekday hours and occasional weekends as business needs require.

What Will Put You Ahead

• Proficiency in analyzing maps using ArcView GIS mapping software
• Proficiency in IrthNet Utilisphere software
• One year of Safety / Damage Prevention experience
• Two-year Associate Degree (any combination of education and experience will be considered)

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .

Who We Are

As a Koch company, Flint Hills Resources is an industry-leading refining company making the oil and transportation products that keep the world moving. We make a large supply of fuel for gas stations and airports in addition to transporting crude oil, natural gas liquids and refined products through 4,000+ miles of pipeline – delivering energy to farmers, manufacturers and families. Our team champions innovation and excellence to help power modern life.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most.

Our benefits plan includes:

• medical
• dental
• vision
• flexible spending and health savings accounts
• life insurance
• ADD
• disability
• retirement
• paid vacation/time off
• educational assistance
• infertility assistance
• paid parental leave
• adoption assistance

Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aquí , or tu ).