Oncology Scheduling Specialist

Banner Health; Phoenix (AZ); On-site; USD 42,000 - 57,000; Full time

Job summary

Banner Health in Scottsdale, AZ is seeking an experienced Oncology Scheduling Specialist to coordinate initial and follow-up appointments for cancer patients. You will train at Banner University Cancer Center until the facility opens, with a Monday–Friday 8am–5pm schedule.

This role demands exceptional customer service, critical thinking, and the ability to handle a high patient volume while ensuring an easy, empathetic experience across channels.

Qualifications

• Two years of scheduling experience in a physician's office or hospital.
• Medical terminology may be required.
• Strong communication and organizational skills.

Responsibilities

• Schedules appointments across campus coordinating patients, providers, and facilities.
• Receives orders and schedules or reschedules tests and procedures.
• Provides patients with appointment details and directions.
• Communicates with patients and colleagues to ensure a smooth, empathetic experience.

Skills

Scheduling experience

Customer service

Communication

Organizational skills

Problem-solving

Education

High school diploma/GED

Tools

EMR scheduling software

MS Office

Job description

Primary City/State:Scottsdale, ArizonaDepartment Name:C/P-Support Svc SHC-ClinicWork Shift:DayJob Category:Administrative ServicesFind your path in health care. Our team members make Banner Health a Great Place To Work. Learn how you can join our dedicated team of professionals.We are seeking an experienced candidate with established knowledge to join the opening team at our new Scottsdale facility, anticipated to launch in early 2027. If selected, you will train at our Banner University Cancer Center until the facility's opening date, bringing your expertise and passion for excellence to help shape the foundation of this exciting new location. Click Here to learn more about our Scottsdale Health Center and Medical Center: https://www.bannerhealth.com/banner-scottsdaleAs a Oncology Scheduling Specialist, you'll apply your excellent customer service skills to schedule initial and follow-up appointments for our cancer patients. Your role is fast-paced as we see a high volume of patients daily, so it will be important that you apply your critical thinking skills and ability to adapt to quickly. If you are ready to be part of providing patients a good experience throughout their cancer journey, apply now!Schedule: Monday - Friday 8am-5pmUniversity Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics.POSITION SUMMARYThis position is responsible for scheduling across the campus for physicians, medical facilities, and specialized medical practices by coordinating all aspects of scheduling including, but not limited to, appointments for physicians across the campus, surgical procedures, diagnostic tests, pain management, and other specialized tests and treatment as directed by physicians to ensure an exceptional customer experience at each point of service. Using a broad understanding of customer engagement strategies, clinical procedures, and company facilities, this position provides accurate and timely information to create an integrated, multidisciplinary schedule and an experience that is easy, empathetic, and differentiated in the oncology marketplace.CORE FUNCTIONS1. Schedules medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations, and payers. Receives and initiates calls to/from patients, providers, provider offices and facilities, while following all established scheduling procedures and protocols to ensure patients receive the care they need, when and where they need it.2. Receives physician’s orders and effectively schedules and reschedules appointments, tests, and/or procedures leveraging various electronic medical record/scheduling software systems according to protocols established by clinical staff and scheduling standards. Identifies alternative scheduled solutions in the event the patient’s preference is not available, while adhering to procedures and protocols and ensuring patient safety.3. Provides patients with information, pre and post-test instruction, provides location of appointment and directions. The position answers questions as necessary within guidelines and protocols. Refers questions to clinical staff as appropriate.4. Effectively communicates and builds impactful relationships through written, digital, and verbal channels with patients, facilities, providers, and clinical colleagues to ensure an easy, empathetic, solution-oriented patient experience, included but not limited to, phone, chat, email, electronic medical record messaging, and other digital channels. Anticipates patient and provider needs and responds accordingly.MINIMUM QUALIFICATIONSHigh school diploma/GED or equivalent working knowledge.The position requires skills normally gained with two years of scheduling experience in a physician’s office or hospital. Medical terminology may be required for some assignments. Must possess excellent communication, organizational and problem-solving skills.Must be proficient with commonly used office software and have the ability to use software typically used for medical practice management and scheduling.PREFERRED QUALIFICATIONSKnowledge of ICD-9, CPT, and HCPCS coding is strongly preferred. Sound working knowledge of various types of insurance plans and/or worker’s compensation preferred. Bi-lingual in Spanish may be preferred for some assignments.Additional related education and/or experience preferred.EEO Statement:EEO/Disabled/VeteransOur organization supports a drug-free work environment.Privacy Policy:Privacy Policy