Oncology Patient Service Representative - Full Time - Days

CH_050 Cayuga Medical Center at Ithaca, Inc.; Hayts Corner (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Equal employment opportunity

Job summary

Cayuga Health is seeking a non-clinical receptionist/registration specialist to support the Oncology service line and other departments at Cayuga Medical Center in Ithaca, NY.

This onsite role handles patient intake, insurance verification, document management, and coordination of appointments with a focus on service quality.

Qualifications

• Education: Highschool diploma or GED equivalent.
• Experience: 1 year as a receptionist in a medical office/clinic/department or 2 years in a related healthcare field.
• HIPAA/HITECH and confidentiality policies knowledge.

Responsibilities

• Register patients and verify demographics and insurance information.
• Obtain required registration documents per Cayuga Medical Center policies.
• Answer incoming calls and route to correct area.
• Manage documents for the department (import into Aria, scanning).
• Assist with prior authorizations for IV or oral medications as required.
• Schedule visits, labs, and imaging as needed; coordinate with central scheduling.

Skills

HIPAA knowledge

Telephone skills

Computer skills

Multi-tasking

Interpersonal skills

Education

Highschool diploma or GED

Job description

About Cayuga Health Cayuga Health offers patient-centered, comprehensive health services at Cayuga Medical Center in Ithaca; Schuyler Hospital in Montour Falls; and more than 40 medical offices in the Finger Lakes and Central New York. Cayuga Health employs more than 450 providers from 40+ specialties. Additional services include a neo-natal intensive care unit, a home health care agency, an addiction recovery organization, and a skilled nursing facility. Cayuga Health is a member of Centralus Health, a community-based integrated delivery system. Our mission is to deliver high-quality care, empower our teams to succeed, and improve the wellbeing of the communities we serve. Our commitment to quality personalized care begins with our exceptional team—over 6500 employees strong. At Cayuga Health, you will work in a collaborative environment that values excellence, integrity, compassion and stewardship. Together, we create an environment where empathy, honesty and a dedication to quality thrive, empowering us to make a positive impact on the lives we touch. We offer competitive wages, comprehensive benefits, and professional development opportunities to help our employees grow and thrive. Whether you are just starting your career or taking the next step in healthcare, we invite you to join us in shaping the future of care in our communities. Learn more at www.cayugahealth.org.

Job Summary:

Provides non-clinical support to all providers, the clinical staff, and patients of the Oncology Service line.

Roles and Responsibilities:

• Patient Registration
• Accurately obtains or verifies complete patient demographic information
• Accurately obtains and verifies current patient insurance information
• Accurately obtains required registration documents per Cayuga Medical Center policies
• Support Team non-registration tasks
• Answer phone for all incoming calls and direct them to the correct area
• Provide document management for department - includes importing electronic files into Aria or the scanning of documents into Aria
• Responsible for confirming the successful transmission of all faxes sent from the Aria software
• Assist with obtaining prior authorizations for either IV drugs or oral medications as required
• Assist with the rescheduling of patients as necessary due to provider schedule changes
• Assist with the proper processing of disability paperwork, including sending medical records as needed
• Processes both incoming and outgoing requests for medical records
• Processes incoming mail and distributes it appropriately throughout the department
• Act quickly to address any patient concerns or questions as they arise
• Processing Provider Orders
• Schedule office and/or treatment visits as ordered
• Schedule lab appointments for the CHOA draw station or fax orders to outside draw centers based on patient request
• When required initiates the prior authorization investigation for all scans or procedures
• Once authorization has been obtained are responsible for contacting central scheduling and scheduling imaging or procedure appointments based on patient preference.
• Ensures that completed orders and required documentation are faxed to the correct performing location.
• Contact patients, via phone, to update them as to date and time of scheduled scans or procedures that are not scheduled while patient is in the office.
• Provides test preparation instructions to patients as required
• Referrals to outside physicians - contacts the office via phone and send required documents
• Follows up with outside offices as needed to ensure that requested consult appointments have been scheduled.
• Contacts patients via phone to provide them with appointment date and time.
• Assists with obtaining records from outside providers following established procedure.
• Any and all other duties as assigned.

Education/Experience:

• Education: Highschool diploma or GED equivalent.
• Experience (minimum): 1year as a receptionist in a medical office/ clinic/or department or 2-years' experience in a related healthcare field.

Skills/Abilities:

• Requires knowledge of laws, regulations, and policies governing release of information, use of medical records and research (HIPAA, HITECH, The Common Rule); safeguards for maintaining confidentiality of protected health information; state legal reporting requirements.
• Excellent telephone skills.
• Ability to use computers and other office equipment.
• Experience working in a fast-paced environment with the ability to multi-task and work well under pressure.
• Experience interacting with physicians and other healthcare professionals.

Licenses/Certificates/Registrations:

• None

Physical Requirements:

• Frequent hand and finger use (e.g., to operate a computer keyboard).
• Lifting and carrying items up to 40 lbs. (e.g., boxes, equipment, IV solutions), with or without reasonable accommodation.
• Ability to stoop, kneel, or crouch for tasks such as retrieving items from lower shelves or filing in low drawers, with or without reasonable accommodation.
• Ability to sit, stand, or walk for extended periods, as the position may require.
• Capacity to operate job-related equipment, with or without reasonable accommodation.

Location and Travel Requirements:

Location: Onsite at Cayuga Park- 401 Cayuga Park Lane, Ithaca, NY 14850 Shift: Days- specific hours to be discussed during interview Travel: 25% Travel can be expected in this role to cover other locations

Pay Range Disclosure:

• Standard Rate of $18.50 - $23.00 per hour

Centralus Health and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care, and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all. We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Centralus Health Talent Acquisition team at [e-mail].

We're excited you're considering joining our team. At Centralus Health, we foster a culture of care, trust, and belonging. Here, you’ll have the opportunity to grow and thrive in your career while making meaningful connections with patients, families, colleagues, and communities.