Oncology Nurse Navigator

Norwegian American Hospital; Chicago (IL); On-site; USD 85,000 - 105,000; Full time

Job summary

Norwegian American Hospital is seeking a Nurse Cancer Navigator to guide patients and families through the cancer care continuum. The role coordinates diagnostics, consultations, procedures, treatments, and follow-up, ensuring timely scheduling and reducing delays in care.

The position emphasizes patient advocacy, collaboration with multidisciplinary teams, and efficient care transitions within the health system.

Qualifications

• RN with an Associate Degree is required.
• BSN is preferred.
• Oncology nursing experience is beneficial.
• Experience in care coordination or patient navigation is preferred.

Responsibilities

• Guide cancer patients and families through the care continuum.
• Coordinate diagnostics, consultations, procedures, treatments, and follow-up.
• Ensure timely scheduling and reduce care delays.
• Monitor referrals and follow up on missed appointments or gaps in care.
• Support communication among patients, providers, and departments.

Skills

Patient advocacy

Communication skills

Multidisciplinary teamwork

Organizational skills

EMR proficiency

Education

Associate Degree in Nursing

BSN preferred

Tools

EMR systems

Job description

Patient Navigation and Care Coordination

• Guide patients and families through the cancer care continuum.
• Coordinate diagnostic testing, consultations, procedures, treatments, and follow-up appointments.
• Ensure timely scheduling of oncology services and reduce delays in care.
• Track patients throughout treatment to ensure adherence to recommended care plans.
• Facilitate communication between patients, providers, specialists, and ancillary departments.
• Monitor referrals and follow up on missed appointments or gaps in care.

Patient Education and Support

• Enhanced care coordination among multidisciplinary teams.

Increased Revenue Capture

• Reduction in missed appointments and treatment cancellations.
• Improved retention of oncology patients within the health system.
• Increased completion of diagnostic and treatment services.
• Enhanced coordination of referrals and ancillary services.

Quality and Accreditation Support

• Support compliance with oncology quality standards and accreditation requirements.
• Assist with data collection, reporting, and performance improvement initiatives.
• Improve documentation and tracking of patient outcomes.
• Support multidisciplinary cancer conferences and care planning activities.

Operational Efficiency

• Decrease administrative burden on physicians, nurses, and clinic staff.
• Improve communication among providers and departments.
• Streamline patient scheduling and care transitions.
• Provide a single point of contact for oncology patients and families.

Cancer services represent a significant service line with opportunities for growth. Delays in care, patient leakage to competing organizations, and missed treatment opportunities negatively impact both patient outcomes and organizational revenue. A Nurse Cancer Navigator helps retain patients within the health system, improves appointment adherence, facilitates timely treatment, and maximizes utilization of oncology-related services.

The financial benefits generated through improved patient retention, increased treatment completion rates, reduced no-show rates, and enhanced coordination of services are expected to offset the cost of the position while improving overall program performance.

Strategic Alignment

The Nurse Cancer Navigator position aligns with the organization's strategic goals of:

• Improving patient access to care.
• Enhancing quality and patient experience.
• Strengthening multidisciplinary care coordination.
• Advancing health equity and patient-centered care.

Qualifications

Education

• Associate Degree in Nursing required.
• Bachelor of Science in Nursing (BSN) preferred.

Licensure and Certification

• Current Registered Nurse (RN) license in the State of Illinois.
• Basic Life Support (BLS) certification required.
• Oncology Certified Nurse (OCN) certification preferred or obtained within two years of hire.

Experience

• Minimum three (3) years of nursing experience required.
• Minimum two (2) years of oncology nursing experience preferred.
• Experience in care coordination, case management, or patient navigation preferred.

Knowledge, Skills, and Abilities

• Knowledge of oncology disease processes, treatment modalities, and supportive care services.
• Strong patient advocacy and communication skills.
• Ability to work effectively within multidisciplinary teams.
• Knowledge of community resources and support services.
• Strong organizational, problem-solving, and critical-thinking skills.
• Proficiency in electronic medical record systems.
• Ability to manage multiple priorities in a fast-paced environment.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to communicate effectively with patients, families, and healthcare professionals.
• Ability to lift up to 25 pounds occasionally.
• Ability to use computers and office equipment for prolonged periods.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.