Oncology Enhanced Scheduler

Go VCE; Charlottesville (VA); On-site; USD 61,606,000 - 107,395,000; Full time

Benefits offered by this job

Comprehensive Benefits Package:Medical

Dental and Vision Insurance

Paid Time Off

Long-term and Short-term Disability

Retirement Savings

Health Savings Plans

Flexible Spending Accounts

Certification and education support

Generous Paid Time Off

Job summary

UVA Health is seeking an Oncology Enhanced Scheduler to support the Emily Couric Clinical Cancer Center. You will coordinate complex oncology appointments across multiple services, communicating effectively with patients and a multidisciplinary team.

This fully onsite, weekday-focused role requires strong organization, scheduling knowledge, and patient-centered communication to improve access to life-saving oncology care.

Qualifications

• 2+ years demonstrated experience in J2235 Patient Access O2.
• CHAA or CRCR certification required within 18 months of hire date.
• High School Diploma or equivalent required.

Responsibilities

• Coordinate oncology appointments through Epic work queues.
• Schedule infusion treatments, provider visits, imaging, labs, and supportive care.
• Assist with infusion patient check-in and check-out activities.
• Respond to patient calls and appointment inquiries with professionalism.
• Collaborate with physicians, APPs, nurses, pharmacists, and other care team members.
• Ensure appointments align with treatment plans and clinical protocols.
• Support efficient patient flow and maximize infusion capacity and access to care.
• Communicate scheduling updates to patients and clinical partners.

Skills

Organizational skills

Scheduling knowledge

Attention to detail

Collaboration

Education

High School Diploma or equivalent

Tools

Epic

Job description

Cancer care depends on more than treatment alone. It depends on exceptional coordination, seamless communication, and ensuring every patient has access to the right care at the right time. As an Oncology Enhanced Scheduler, you will play a vital role in helping patients navigate their cancer journey while supporting a highly specialized oncology care team.

This position offers the opportunity to become an essential member of UVA Health's oncology access team, coordinating complex appointments across multiple specialties and treatment services. Working in a fast-paced, patient-centered environment, you will help improve access to care, support treatment planning, and contribute directly to the experience of patients receiving life-changing oncology services.

The Role

The Oncology Enhanced Scheduler serves as a centralized scheduling expert supporting oncology patients across the continuum of care. This role requires strong organizational skills, advanced scheduling knowledge, attention to detail, and the ability to collaborate effectively with both patients and multidisciplinary clinical teams.

In an average day, you will:

• Coordinate oncology appointments through Epic work queues.
• Schedule infusion treatments, provider visits, imaging services, laboratory appointments, and supportive care services.
• Assist with infusion patient check-in and check-out activities.
• Respond to patient calls and appointment inquiries with professionalism and compassion.
• Collaborate closely with physicians, advanced practice providers, nurses, pharmacists, and other care team members.
• Ensure appointments are coordinated appropriately based on treatment plans and clinical protocols.
• Support efficient patient flow and help maximize infusion capacity and access to care.
• Communicate scheduling updates, changes, and care coordination details to patients and clinical partners.

This is a fully onsite position supporting oncology operations primarily at the Emily Couric Clinical Cancer Center, with potential support across other oncology locations within the UVA Health network. The schedule is primarily Monday through Friday, with limited weekend and holiday coverage responsibilities.

Why UVA Health

UVA Health is one of the nation's leading academic health systems, bringing together world‑class patient care, groundbreaking research, and healthcare innovation. As part of an advanced oncology program, you will contribute to coordinated care that supports patients throughout every stage of treatment.

What makes this opportunity stand out:

• Direct impact on cancer care delivery, ensuring timely access to critical oncology services.
• Work alongside a highly collaborative multidisciplinary team of physicians, APPs, nurses, pharmacists, and clinical experts.
• Be part of an organization recognized for advancing patient care through academic medicine, innovation, and excellence.
• Gain exposure to complex oncology workflows, treatment sequencing, and advanced care coordination processes.
• Develop expertise in Epic-based oncology scheduling and patient access operations.
• Benefit from a structured onboarding program that includes workflow training, job shadowing, and professional development support.
• Enjoy a full‑time weekday‑focused schedule with limited weekend and holiday commitments.
• Join a health system committed to improving access, outcomes, and the patient experience across the communities it serves.

For professionals who enjoy problem‑solving, care coordination, patient interaction, and working behind the scenes to keep healthcare moving efficiently, this role offers a rewarding and meaningful career path.

MINIMUM REQUIREMENTS:

Education: High School Graduate or equivalent required.

Experience: 2+ years demonstrated experience in J2235 Patient Access O2.

License/Certification: Certified Health Care Access Associate (CHAA) or Certified Revenue Cycle Representative (CRCR) by Healthcare Financial Management Association (HFMA) required within 18 months of hire date.

PHYSICAL DEMANDS:

Job requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs.

The pay range for this role is $21.50 - $37.48 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
• Paid Time Off, Long-term and Short-term Disability, Retirement Savings
• Health Saving Plans, and Flexible Spending Accounts
• Certification and education support
• Generous Paid Time Off

UVA Health is a world‑class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.