Oncology Customer Service Support Representative - Remote

Laboratory Corporation; Burlington (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization is seeking a remote Oncology Customer Service Support Representative. The role requires managing health insurance inquiries, providing compassionate assistance to clients, and documenting interactions properly. Ideal candidates should have prior customer service experience, preferably in healthcare billing, and strong communication skills. This position offers a competitive hourly wage and comprehensive benefits for eligible employees.

Benefits

Comprehensive medical benefits

401(k)

Paid Time Off

Tuition Reimbursement

Qualifications

• 1+ years of relevant work experience or 3+ years with diploma.
• Healthcare experience preferred, especially in billing.
• Ability to interpret insurance benefits.

Responsibilities

• Assist patients with health insurance inquiries.
• Process credit card payments adhering to protocols.
• Document conversations accurately in the system.

Skills

Customer service experience

Communication skills

Organizational skills

Ability to work under pressure

Bilingual in English and Spanish

Education

Associates degree or equivalent

High School diploma/GED with relevant experience

Tools

MS Windows

MS Office

Job description

Oncology Customer Service Support Representative – REMOTE

Pay Range: $15.50-$20.00 per hour

Schedule/Shift: Monday-Friday 7:30am - 4:00pm PST or 8:30am-5:00pm MTN or 9:30-6:00pm CST or 10:30am – 7:00pm EST

At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives!

Labcorp Oncology Specialty team has an exciting career opportunity for a Customer Service Support Representative. This fast-paced work-from-home position is part of a dedicated team responsible for providing assistance to patients and clients to better understand health insurance coverage, cost and payment options and to answer billing questions over the phone.

Duties and Responsibilities:

• Ability to work in a high call volume environment (averaging 75 calls per day)
• Ability to research and communicate complex information in a clear/concise manner
• Ability to navigate and work in multiple systems/websites simultaneously
• Provide assistance to clients and patients, regarding any questions or inquiries related to insurance coverage, financial responsibilities, and/or billing
• Collaborate with other departments to resolve reimbursement opportunities
• Receive and process credit card payments over the phone adhering to PCI compliance protocols
• Initiate payment plans for patients for outstanding balances
• Document telephone conversations clearly and accurately in the respective systems
• Update and maintain records in the billing system, including the review of accounts, payment collections and case notes
• Maintain patient confidentiality and adhere to HIPAA guidelines/regulations
• Assist with other duties as assigned

Requirements:

• Associates degree with at least 1+ year prior relevant work experience OR High School diploma/GED equivalent with at least 3 +years of relevant work experience
• Prior Healthcare experience strongly preferred with strong preference given to professional medical billing and collection practices
• Knowledge of professional medical billing and collection practices preferred
• Ability to interpret and apply understanding of insurance explanation of benefits (EOB)
• Courteous and compassionate demeanor
• Previous customer service experience preferred
• Excellent verbal and written communication skills
• Ability to follow established program protocols and procedures
• Ability to review large amounts of data for accuracy
• Must be organized and detail-oriented
• Computer proficiency with MS Windows, MS Office, and database experience
• Medicare/Medicaid billing experience preferred
• Knowledge of CPT and ICD10 codes highly preferred
• Experience with Laboratory Billing and Laboratory Information System (LIS) desired
• XIFIN experience a plus
• Bilingual in English and Spanish highly desirable

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer

Remote Technical Requirements:

• Internet speed of at least 50 megabytes per second
• No satellite internet
• Ability to connect equipment to router/modem with Ethernet cord.
• Equipment cannot be connected through Wi-Fi

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.

Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility.