Oncology Customer Service Support Representative - Remote

Lab; Burlington (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization in Burlington, North Carolina, is seeking a dedicated professional to assist clients with insurance and billing inquiries. This role promotes a supportive work environment with opportunities for career advancement and a competitive salary of up to $20.00 per hour. Ideal candidates should have healthcare experience, excellent communication skills, and be proficient in MS Office.

Benefits

Comprehensive benefits package

Career advancement opportunities

Work from home flexibility

Qualifications

• Associate's degree with at least 1+ year relevant work experience or High School diploma with at least 3+ years.
• Prior healthcare experience preferred, especially in medical billing.
• Ability to interpret insurance explanation of benefits (EOB).

Responsibilities

• Assist clients with insurance coverage and billing inquiries.
• Handle high call volumes, averaging 75 calls per day.
• Document telephone conversations accurately in systems.

Skills

Excellent verbal and written communication skills

Computer proficiency with MS Windows and MS Office

Bilingual in English and Spanish

Education

Associate's degree with relevant experience

High School diploma/GED with relevant work experience

Tools

Laboratory Information System (LIS)

Job description

Overview

Employer Industry: Healthcare Services

Why consider this job opportunity

• Salary up to $20.00 per hour
• Comprehensive benefits package including Medical, Dental, Vision, Life, and 401(k)
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Work from home flexibility
• Chance to make a positive impact on patient care and satisfaction

What to Expect (Job Responsibilities)

• Provide assistance to clients and patients regarding insurance coverage, financial responsibilities, and billing inquiries
• Handle high call volumes, averaging approximately 75 calls per day
• Collaborate with other departments to resolve reimbursement opportunities
• Document telephone conversations clearly and accurately in respective systems
• Maintain patient confidentiality and adhere to HIPAA guidelines/regulations

What is Required (Qualifications)

• Associate's degree with at least 1+ year prior relevant work experience, or High School diploma/GED with at least 3+ years of relevant work experience
• Prior healthcare experience strongly preferred, particularly in medical billing and collection practices
• Excellent verbal and written communication skills
• Computer proficiency with MS Windows, MS Office, and database experience
• Ability to interpret and apply understanding of insurance explanation of benefits (EOB)

How to Stand Out (Preferred Qualifications)

• Knowledge of CPT and ICD10 codes highly preferred
• Medicare/Medicaid billing experience preferred
• Experience with Laboratory Billing and Laboratory Information System (LIS) desired
• Previous customer service experience preferred
• Bilingual in English and Spanish highly desirable

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.