Oncology Concierge Technician

Onco360, Inc.; Waltham (MA); On-site; Full time

Job summary

Onco360 Pharmacy is seeking an Oncology Concierge Technician to join their Waltham team. This full-time position will involve communicating with health care providers and patients, ensuring compliance with pharmacy standards, and providing exceptional service. A strong candidate will possess pharmacy knowledge and customer service skills.

Benefits

Medical, Dental & Vision insurance

401k with a match

Paid Time Off and Paid Holidays

Tuition Reimbursement

Paid Volunteer Day

Floating Holiday

Referral Incentive

Paid Life and disability insurance

Qualifications

• Must have pharmacy-related knowledge and experience.
• Should be registered with the Board of Pharmacy as required by state law.
• 1+ years pharmacy experience is required, 3+ years preferred.

Responsibilities

• Assist pharmacists and manage daily workflow to dispense medications.
• Communicate with patients and medical staff to resolve issues.
• Maintain compliance with pharmacy regulations and standards.

Skills

Knowledge of pharmacy terminology

Basic math and analytical skills

Intermediate typing/keyboarding skills

Education

High School Diploma or GED

Certified Oncology Concierge Technician (PTCB)

Job description

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Are you someone looking for professional career growth? Onco360 Pharmacy is looking for an Oncology Concierge Technician for our Pharmacy located in Waltham, MA.

Work Hours: Monday-Friday 11:30am - 8pm EST.

• Starting salary at $26/hr** We also offer quarterly incentive bonuses.
  
  

We offer a variety of benefits including:

• Medical, Dental & Vision insurance
• 401k with a match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Paid Volunteer Day
• Floating Holiday
• Referral Incentive
• Paid Life, and short & long-term disability insurance
  
  

Oncology Concierge Technician Summary

The Oncology Concierge Technician will assist pharmacists, technician leads, supervisors, and managers in daily workflow to dispense specialty prescription medications to patients or providers and other pharmacy related functions. They will ensure all assigned tasks are completed daily.

Oncology Concierge Technician Major Responsibilities

• Practices first call resolution to help health care providers and patients with their pharmacy needs; answering questions and requests.
• Phone support- Communicates with patients and physician office staff to resolve issues, coordinate medication deliveries, collect co-payments, answer questions, triage calls to appropriate departments as needed. Inbound calls should be handled using first call resolution customer service practices.
• Understand unique attributes and business rules specific to Manufacturer programs that participate with Concierge Services
• Perform duties as assigned by Sr Mgr, Ops Processes & Concierge Service specific to needs of manufacturer relationship. This could include but not limited to: verifying on label status, offering HUB enrollment opportunities, researching pending patients for updates etc.
• Performs activities related to the practice of pharmacy in accordance with state and federal laws and REMS programs.
• Maintain a safe and clean pharmacy by complying with procedures, rules, and regulations and compliance with professional practice and patient confidentiality laws.
• Contributes to team effort by accomplishing related tasks as needed and other duties as assigned.
• Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
  
  

Education/Learning Experience

• Required: High School Diploma or GED, licensed/registered Oncology Concierge Technician or as required by state law, Previous Experience in Pharmacy
• Desired: Certified Oncology Concierge Technician (PTCB), specialty pharmacy experience
  
  

Work Experience

• Required: 1+ years pharmacy experience
• Desired: 3+ years pharmacy experience
  
  

Skills/Knowledge

• Required: Pharmacy or healthcare-related knowledge, knowledge of pharmacy terminology including sig codes, and Roman numerals, brand/generic names of medication, basic math and analytical skills, Intermediate typing/keyboarding skills.
• Desired: Specialty pharmacy experience
  
  

Licenses/Certifications

• Required: Registration with Board of Pharmacy as required by state law
• Desired: Certified Oncology Concierge Technician (PTCB)
  
  

Behavior Competencies

• Required: Independent worker, good interpersonal skills, excellent verbal and written communications skills, ability to work independently, work efficiently to meet deadlines and be flexible, detail-oriented, great time- management skills
  
  

Who is Onco360?

Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers.

A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.

We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Pharmaceutical Manufacturing

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