Oncology Concierge - PRN

Springfield Clinic; Springfield (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Springfield Clinic in Illinois seeks a patient services assistant for the oncology infusion unit. The role focuses on delivering compassionate, non-medical comfort to patients and families upon arrival and during visits, while maintaining a clean infusion area.

Responsibilities include logging patient location, stocking supplies, preparing beverages, and adhering to all safety and privacy policies. On-site work with a strong patient-centered approach is essential.

Qualifications

• High School graduate or GED is required.

Responsibilities

• Exemplify excellent customer service towards patients, families, staff and visitors.
• Provide non-medical comfort measures for patients upon arrival and during visit.
• Keep a log of patient location in the infusion room.
• Clean patient area as patients leave.
• Stock linens, recover pillows and refill blanket warmer as needed.
• Make coffee and tea as needed.
• Keep snacks and refrigerator stocked.
• Comply with the Springfield Clinic incident reporting policy and procedures.
• Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
• Provide excellent customer service and adhere to SC Way customer service philosophy.
• Perform other job duties as assigned.

Education

High School diploma or GED

Job description

Job Relationships

Reports to the Operations Manager

Principal Responsibilities

• Exemplify excellent customer service towards patients, families, staff and visitors.
• Provide non-medical comfort measures for patients upon arrival and during visit.
• Keep a log of patient location in the infusion room.
• Clean patient area as patients leave.
• Stock linens, recover pillows and refill blanket warmer as needed.
• Make coffee and tea as needed.
• Keep snacks and refrigerator stocked.
• Comply with the Springfield Clinic incident reporting policy and procedures.
• Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
• Provide excellent customer service and adhere to SC Way customer service philosophy.
• Perform other job duties as assigned.

Education/Experience

High School graduate or GED required.

Knowledge, Skills and Abilities

• Ability to stand 95% of the time.
• Ability to push patients weighing <200 lbs in a wheelchair.

Working Environment

Oncology infusion room.

PHI/Privacy Level

HIPAA4