Oncology Care Navigator Program Lead

Syneos Health; Philadelphia (Philadelphia County); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading health services organization is seeking an Oncology Care Navigator Program Lead to manage operations and enhance patient experiences. This role requires 5+ years in the pharmaceutical industry, team leadership, and strategic planning skills. Ideal candidates will possess a BS/BA degree and proficiency in Salesforce and Microsoft Office tools. Join us in improving patient care through effective program delivery and collaboration.

Qualifications

• 5+ years of pharmaceutical industry and/or clinical experience.
• 3+ years of people leadership experience managing national-level nurse teams.
• Strong technical and telephonic/virtual oversight experience.

Responsibilities

• Oversee daily operations of assigned programs ensuring compliance.
• Supervise Care Navigator Managers and elevate team performance.
• Track program deliverables and manage program governance.

Skills

Strategic Planning

Analytical Experience

Interpersonal Communication

Organizational Skills

Technical Skills

Education

BS/BA Degree

Master’s Degree in a related field

Tools

Salesforce

Microsoft Excel

Microsoft PowerPoint

Job description

Job Location: Philadelphia, PA, United States

The Oncology Care Navigator Program Lead (OCNPL) is responsible for proactively developing and evolving the Oncology Care Navigator program. This includes leading the Care Navigator team to support the patient journey and enhance the patient experience through patient-based initiatives such as virtual education.

This role reports to the National Program Director (NPD) to drive strategic direction in collaboration with the client and program lead. The Program Lead supports the NPD by offering critical insights that enable effective program delivery and ongoing optimization.

Key Job Responsibilities

Operational Management

• Oversee daily operations of assigned programs, ensuring compliance with customer and Syneos Health standards.
• Maintain strong understanding of all technology components of the program, ensuring the team is trained and competent in using relevant platforms.

Team Supervision

• Directly supervise Care Navigator Managers, providing feedback and coaching to elevate performance.
• Monitor team achievement, goals, and business plans in alignment with the national program strategy.

Program Delivery

• Ensure successful delivery of program goals and assignments while maintaining high-quality standards.
• Deliver on all program KPIs and SLAs.

Stakeholder Collaboration

• Build strong relationships with internal and external stakeholders to ensure effective communication and collaboration.
• Collaborate with J&J partners and vendors to compliantly advance program outcomes.
• Maintain consistent and effective communication with functional leaders and partners.

Performance Monitoring

• Track program deliverables against the Statement of Work (SOW) and delivery dates, ensuring all standard deliverables are met.
• Manage program governance, quarterly business reviews (QBRs), and program budgets.
• Proactively identify and address potential risks to program success, escalating issues as needed.

Requirements

• BS/BA Degree required; Master’s degree in a related field preferred
• 5+ years of pharmaceutical industry and/or clinical experience
• 3+ years of people leadership experience, preferably managing national-level nurse teams
• Proven strategic planning and analytical experience
• Documented problem-solving skills, proactive approach, and program curiosity
• 2+ years of telephonic/virtual oversight experience with strong technical skills preferred
• Strong interpersonal (written and verbal) communication skills
• Excellent organizational skills, especially in project planning, implementation, and cross-functional team management
• Proficiency in Salesforce and Microsoft Office, especially Excel and PowerPoint

Syneos Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability or any other legally protected status.