Onboarding Specialist (for new app users) - Trax Retail

Alia Services; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Alia Services is seeking a remote Onboarding Specialist to join their team. The ideal candidate will have a customer service background and strong communication skills, focused on helping new app users navigate the Trax Retail platform. This position offers full-time hours and requires weekend availability.

Benefits

100% remote positions

Competitive compensation package

1-on-1 coaching and mentorship

Opportunities for professional growth

Qualifications

• Advanced English communication skills are essential.
• Experience in onboarding or similar roles is required.
• Ability to manage multiple tasks independently.

Responsibilities

• Schedule start dates and onboard reps to the app.
• Source and interview candidates for onboarding.
• Work with the support team to troubleshoot issues.

Skills

Communication

Organization

Time Management

Customer Service

Tools

CRM

ATS

Job description

This position is fully remote and available for applicants living in Central America and Mexico, including Guatemala, Honduras, El Salvador, Costa Rica, and Panama.

Please submit your resume in ENGLISH. Availability to work on weekends is a MUST.

JOB OVERVIEW:

THIS IS NOT AN HR ONBOARDING POSITION.

We are looking for a dedicated, well-spoken Onboarding Specialist to join our Onboarding department at Trax Retail. The ideal candidate is outgoing, confident, and proactive on the phone, with customer service and/or sales background. This role requires building strong pipelines, establishing meaningful connections, and maintaining rapport with each new contact.

As an Onboarding Specialist, you will help new app users and retail representatives learn about the Trax Retail merchandiser app, understand job expectations, and get started successfully. You will also be responsible for scheduling start dates, gathering necessary paperwork, and ensuring each new hire is fully prepared for their role.

KEY RESPONSIBILITIES:

• Work with the project team and leads to understand hiring needs.
• Source and interview candidates from various channels.
• Introduce and onboard vetted rep candidates to the Survey Merchandiser app.
• Ensure the new reps are set up for success by providing appropriate training.
• Assign reps to projects and manage attendance.
• Troubleshoot any issues as needed, working with the support team where necessary.

QUALIFICATIONS:

• Availability to work both Saturdays & Sundays is required.
• Excellent verbal and written communication skills, with an Advanced English level.
• Great ability to follow up and manage multiple tasks at the same time while working independently.
• Experience in onboarding processes or in similar roles.
• Experience with CRM / ATS / clients or candidates databases.
• Ability to work with sensitive and confidential information.
• Strong organizational and time management skills.

WHO WE ARE:

Trax Retail is one of the fastest-growing retail merchandising companies in the world. Survey Merchandisers complete more than 90,000 store visits each month, including shelf audits, restocking, planogram maintenance, display assembly, product demos, brand representation, and resets. Merchandisers enjoy flexible schedules, working in a fast-paced environment, and helping great brands improve their in-store execution. Trax Retail not only offers fair compensation and benefits but also a culture that values inclusion, belonging, and opportunities for professional growth.

Alia Services is a renowned remote recruitment and payroll services company. We offer comprehensive solutions for entrepreneurs, small-medium enterprises, companies, and candidates, facilitating a fast and easy recruitment process to help organizations acquire exceptional human capital.

WHAT DO WE PROVIDE?

• Full-time positions with potential for overtime.
• 100% remote positions.
• Competitive compensation package.
• An inclusive, fast-paced environment culture offering accelerated professional growth.
• 1-on-1 coaching, mentorship, and leadership development programs.
• Opportunities for cross-functional development.

Equal Opportunity Employer Minorities/Women/Veterans/Differently Abled