Onboarding Specialist, Distributor / Supplier

Meal Ticket; United States; On-site; USD 52,000 - 76,000; Full time

Job summary

Meal Ticket is expanding its onboarding team to efficiently bring Distributor and Supplier customers onto our platform, enabling seamless onboarding from kickoff to training. You will coordinate with CSMs, set up data exchanges, communicate GS1 data requirements, and help clients understand how data decisions affect product behavior.

Applicants should have knowledge of GS1, strong organization, and experience in customer service or project management; PowerShell and Salesforce experience are a

Qualifications

• GS1 knowledge required for data setup and catalog coordination.
• Excellent organizational skills with ability to multitask and prioritize.
• Strong verbal and written communication skills in client-facing contexts.
• Proven experience in customer service and/or project management.
• PowerShell and Salesforce experience are advantageous.

Responsibilities

• Onboard Distributor and Supplier customers onto Meal Ticket products from kickoff to training.
• Collaborate with Customer Success Managers to ensure onboarding and initial setup is correct.
• Create and manage onboarding project timelines.
• Coordinate installation components and data exchange requirements.
• Explain file format requirements to clients and manage data exchange.
• Demonstrate to clients how data decisions affect product functionality.
• Coordinate with sales, success, and product teams to improve onboarding processes.
• Contribute to broader system improvement projects.
• Support GS1-led catalog establishment efforts with suppliers.

Skills

GS1 knowledge

Organizational skills

Communication skills

Time management

Data handling

Onboarding experience

Education

Bachelor's degree preferred

High School degree required

Tools

PowerShell

Salesforce

Google Workspace

Microsoft Office

Job description

Meal Ticket and MarketMan are building the technology that help empower the people that feed our communities. Meal Ticket connects food distributors with the restaurants they serve, making ordering, invoicing, and payments simple for everyone involved. MarketMan gives restaurant operators the tools to manage inventory, purchasing, and costs so they can focus on the food and the guests. Together we cover the whole supply chain, from the distributor's warehouse to the restaurant's back door.

We're growing fast and are a team that live our values: Making our Customer’s Day; Unleashing Your Superpower; Working as One and Making the Impossible Possible. If an organization that moves quickly, solves real problems for real businesses, and cares about doing the work well appeals to you, we'd love to meet you.

About the Role

The goal of the Onboarding Specialist is to successfully onboard Distributor and Supplier customers onto Meal Ticket products as quickly and effectively as possible. This entails the management of all components of the onboarding process up until the point the client is ready for training.

Duties/Responsibilities:

Client communications from project kick-off through handoff to training

Work hand in hand with CSMs to make sure all onboarding and initial setup is done correctly

Creation and execution of onboarding project timeline

Communication and coordination of technical install components

Communicate file format requirements to clients and coordinate data exchange

Understand and demonstrate to client the impact of data decisions on how the product will function

Communicate with sales, success, and product teams to improve the onboarding process

Contribute to big-picture projects in further improving the system

[Suppliers] Communication and coordination of GS1 efforts to establish product catalogs

Required Skills/Abilities:

Understanding of GS1 and the processes that support GS1 data efforts

Excellent organizational skills. Must have the ability to handle multiple tasks at one time and prioritize daily

High degree of attention to detail, achieving thoroughness and accuracy when accomplishing a task

Demonstrated integrity when handling private and confidential clientele information

Excellent verbal and written communication skills.

Excellent time management skills with a proven ability to meet deadlines

Ability to function well in a high-paced and at times stressful environment

Education and Experience:

Industry knowledge in foodservice and supplier and distributor relations

Bachelor’s degree preferred. High School degree required

Experience in a Customer Service field and/or Project Management

Experience with PowerShell is preferred

Proficiency with either Google Workspace or Microsoft Office

Salesforce Experience Preferred

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Please note: you must reside in one of the following states to qualify for this role - AZ, CT, FL, GA, ID, IN, KS, MI, MO, NC, NH, OH, PA, SC, TN, TX, VA

Meal Ticket is an equal opportunity employer. We make employment decisions without regard to race, color, creed, sex, pregnancy, sexual orientation, gender identify or expression, national origin, ancestry, age, physical or mental disability, genetic information, marital or familial status, military or veteran status, or any other characteristic protected by federal, state or local law. We consider qualified applicant with arrest or conviction records in accordance with applicable fair change laws. We provide reasonable accommodations to qualified applicants with disabilities and for pregnancy, childbirth, related conditions, and sincerely held religious beliefs.