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SingleOps is seeking an Onboarding Specialist to lead the onboarding experience for new clients, ensuring their success from day one. This role involves building relationships, conducting personalized training sessions, and addressing client needs in a dynamic SaaS environment. Candidates should possess excellent communication skills, three years of experience in a SaaS setting, and a client-first mindset. This position offers competitive compensation and benefits, including unlimited Paid Time Off and professional development opportunities.
With the combined strengths of SingleOps and Landscape Management Network (LMN), we lead the way in all-in-one business management solutions for the green industry. Every day, thousands of professionals in landscaping, tree care, design/build, snow removal, irrigation, and more rely on our tools to transform their business operations. From managing customer records and creating estimates to scheduling crews, processing payments, and gaining insights into real-time profitability—our software does it all. Together, our customers have processed over $4 billion in revenue, driving forward the green industry’s digital evolution.
As a team, we’re on a mission to reshape an age-old industry, and we’re looking for people who thrive on challenging and meaningful work. Our environment is highly collaborative, innovative, and supportive, with a shared commitment to having fun while making an impact. We live by our core values: We Before Me, Bias to Act, Growth Mindset, The Extra 1%, Forgiveness, and 1 Customer, 1 Team. If this resonates with you, we’d love to meet you and explore how you can help us build the future of the green industry!
Our culture and growth has been recognized with multiple awards, it’s a great time to join!
About the Role
As our Onboarding Specialist, you are the first impression. You’re the trusted guide who transforms new clients into confident, empowered users. From day one, you play a pivotal role in shaping the client experience - ensuring their first 90 days are seamless and set a strong foundation for long-term success.
This is more than a support role - it’s a high-impact opportunity to build relationships, drive meaningful value, and directly influence client satisfaction and retention. Through personalized onboarding, clear communication, and attention to detail, you help our customers unlock the full potential of our platform.
Key Responsibilities
Qualifications
SingleOps does not sponsor work authorization needs; candidates must have proper work authorization to work for any employer in the United States, without sponsorship from the company.
Reasons why you would love it here!
SingleOps is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
SingleOps participates in the federal eVerify program.
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