Onboarding Specialist

Corewell Health; Southfield (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Benefits package

On-demand pay

Discounts directory

Identity protection

Retirement options

Job summary

Corewell Health is seeking an Onboarding Experience Coordinator to support the Physician and APP Recruitment team. You will coordinate onboarding activities, ensure a smooth transition for new hires, and work with stakeholders across departments to deliver a positive onboarding experience.

Responsibilities include managing candidate pre-boarding, maintaining recruitment databases, verifying background checks, and ensuring compliance.

Qualifications

• 2 years of relevant experience in call Center, customer service, patient care, administrative support, project management, or related customer-facing roles.

Responsibilities

• Coordinate candidate itineraries and travel logistics for physician and APP recruitment; arrange lodging and meals, plus meeting prep and executive scheduling.
• Assist with candidate site visits, including escorting and representing Corewell Health during visits.

Skills

Call Center experience

Customer service experience

Administrative support

Project management

Education

Associate's Degree or related field (HR/PM/Business Admin/Communications)

Job description

Job Summary

Works closely with the Recruiters for the Physician & APP Recruitment team. Responsible for coordinating exceptional interview experiences and guiding new hires from offer acceptance to their first day of employment within the organization. Facilitates the transition and assimilation to the department and creates a supportive onboarding environment that provides positive team member experience, engagement and retention.

Essential Functions

• Works closely with Physician & APP Recruiters to construct candidate itineraries that are comprehensive, meaningful and polished, consistently giving the Corewell Health Exceptional Experience. Responsibilities may include managing all aspects of candidate and recruiter travel, lodging and meals – as well as high level recruitment meeting preparation, including scheduling with executive assistants, securing meeting locations and resources, and assisting with generation of supplemental materials.
• Assist Physician Recruiters with candidate site visits as needed. May include escorting candidate to meetings, answering questions as they arise during visit, and serving as a knowledgeable representative of Corewell Health.
• Maintains and updates Physician Recruitment databases of all candidate profiles and monthly recruiter activity, to assist with generating recruitment reports and tracking candidate metrics. Ensures completion of reporting in an accurate and timely manner. Data collection includes distribution/verification of provider professional references and internal candidate evaluation surveys. Compose and distribute new provider acceptance notifications and maintain accurate distribution list.
• Initiates pre-boarding activities to facilitate exceptional onboarding experiences and executes independent problem solving and follow-up with recruiters or leadership as needed. Acts as a liaison for key stakeholders (i.e., Business counterparts, Finance, DS, Facilities, Employee Health Services) to ensure seamless onboarding into the organization.
• Verifies and ensures accuracy of all new hire information including background check clearance and supporting documentation, completion of health assessment, licensures, certifications, fingerprint collection, and i-9 documents. Follows up with team member, third party verifications and appointment scheduling when applicable. Ensures adjudication, compliance and completion of reporting in an accurate and timely manner prior to a new team member’s start date.
• Ensures that processes and services are continuously monitored for quality, cost-effectiveness and efficiency. Engages in process and quality improvement activities. Maintains and orders supplies for overall onboarding and orientation operations. Processes outside vendor invoices and reimbursements. Actively seeks outside direct-billable accounts with a focus on convenience, quality of services, and effective use of budget.
• Responsible for coordinating onboarding activities using a project management approach for newly hired Physicians, Advanced Practice Practitioners, non-ACGME Program Fellows, MSW, Dietician, PhD, PsyD, BCBA, Genetic Counselors, LL Psychologist and Audiologist across multiple specialties system wide. Responsibilities include but are not limited to: working directly with providers to obtain their medical staff applications and all necessary medical staff and onboarding paperwork, coordination with Digital Services, Talent Attraction, Physician Liaisons, Payor Enrollment and other departments as required.
• Acts as a peer guide and mentor to new Onboarding Experience team members. Supports the lead in developing and enhancing department training. Takes the lead in answering escalated cases and ensures SLAs are met.
• Leads compliance/risk mitigation and ensures data integrity to the best of their ability. Partners with key HR stakeholders for both internal and external audits to ensure compliance of all new team members joining the organization. Identifies opportunities and continuously develops operational processes to mitigate risk.

Qualifications

• Associate's Degree or equivalent Human Resources, Project Management, Business Administration, Communications, or related field
• 2 years of relevant experience Call Center, customer service, patient care, administrative support, project management or related customer facing experience

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Corewell Health Southfield Center - 26901 Beaumont Blvd

Department Name

HR Physician and APP Attraction - Corporate

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

7:30 a.m. - 4:00 p.m.

Days Worked

Monday - Friday

Weekend Frequency

N/A

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.