Onboarding Specialist

Ammacore; Roswell (GA); Sur place; USD 50 000 - 70 000; Plein temps

Résumé du poste

Ammacore seeks an On-boarding Specialist to ensure user success through effective customer on-boarding strategies. You'll drive on-boarding across markets through direct channels and partners, facilitating strong communication with our growing user base.

The ideal candidate will excel in both written and verbal communication, demonstrate trust, and show a proactive approach to problem-solving. A dedication to user success and an ability to adapt to changing priorities are essential for this role, which supports our mission to provide Best-in-Class service.

Qualifications

• Proven trustworthiness in previous roles.
• Effective verbal and written communication skills.
• Strong planning and organization capabilities.
• Demonstrated initiative and innovation in previous roles.
• Ability to adapt quickly to changes.
• Consistent attention to detail and follow-through.
• Willingness to tackle challenges head-on.

Responsabilités

• Identify and prioritize users for on-boarding.
• Communicate with users throughout the entire on-boarding process.
• Reduce the time required for user on-boarding.
• Handle blockers to improve on-boarding success.
• Train users on system and portal connectivity.

Connaissances

Trustworthiness

Clear communication

Organizational skills

Proactive mindset

Adaptability

Attention to detail

Tenacity

Feedback solicitation

Description du poste

At Ammacore, we are passionate about proving our clients Best-in-Class service. We work hard and we have fun but most importantly, we work as a team ensuring success to all.

Job Description

As the On-boarding Specialist you will be responsible for driving on-boarding success across several markets through direct channels and through our many partners, as well as build an excellent correspondence between the us and our fast growing user base of installation and service companies. To work in this position, you have to be interested in seeing our users succeed in their own businesses. This role requires a combination of knowledge of new web and mobile apps, solid English communication skills, both oral and written, and service-minded B2B customer on-boarding experience.

What you’ll do

• Identify and prioritize which users to on-board first.
• Communicate with users from the start of on-boarding process to fully on-boarded.
• Decrease the numbers of days it takes to on-board a new user.
• Improve the success ratio of on-boarding process by handling blockers.
• Train users on how to connect to systems and portals

Qualifications

• Earns trust and lives up to verbal and written agreements.
• Speaks and writes clearly and articulately without being overly talkative. Maintains this standard in all forms of written communication, including email.
• Plans, organizes, schedules in an efficient, productive manner. Focuses on key priorities.
• Acts without being told what to do. Brings new ideas to the company.
• Moves quickly and takes a forceful stand without being overly abrasive.
• Demonstrates ability to quickly and proficiently understand and absorb new information.
• Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
• Does not let important details slip through the cracks.
• Demonstrates tenacity and willingness to go the distance to get something done.
• Lets other speak and seeks to understand their viewpoints.
• Often solicits feedback and reacts calmly to criticism or negative feedback.

Additional Information

All your information will be kept confidential according to EEO guidelines.