Onboarding Specialist

S1 Technology LLC; Lafayette (LA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Vision & Dental policies

Retirement (401k & Roth IRA)

Generous leave time

Paid holidays

Cell-phone allowance

Job summary

S1 Technology LLC in Lafayette, LA is seeking an Onboarding Specialist—a high‑level technician and hands‑on problem solver who thrives in complex environments. You will lead onboarding for new clients, document systems, and implement S1's standard stack to ensure a strong start from day one.

You will learn each customer's business and technology landscape, coordinate deployment of monitoring and security tools, and conduct gap analyses to identify risks and opportunities for improvement, while

Qualifications

• Minimum 4 years of MSP experience.
• Tier 2+ technical expertise to support complex client environments.
• Strong troubleshooting and problem-solving skills.
• Ability to document findings clearly and develop practical solutions.
• Excellent customer service and communication experience, with presentation skills.
• Strong organizational and project coordination abilities.
• Ability to work with MSPs, vendors, and IT professionals to obtain access and information.
• Ability to manage multiple onboarding projects with high service levels.
• Ability to explain technical concepts to non-technical users.
• Ability to work independently and in a team.
• Commitment to continuous learning.

Responsibilities

• Lead end to end onboarding for new clients: assess their current environment, document systems, and implement standard stack.
• Learn and understand each new customer's business operations, workflows, and technology environment.
• Coordinate and deploy monitoring solutions and security platforms for new MSP customers.
• Conduct thorough assessments and develop gap analyses identifying risks and opportunities for improvement.
• Work with customers to configure and optimize their environment while reviewing internal IT processes.
• Evaluate onboarding and offboarding processes, security practices, and operational efficiencies.
• Collaborate with internal teams to ensure onboarding activities are completed on schedule.
• Document findings, recommendations, and implementation plans for long-term customer success.

Skills

MSP experience

Tier 2+ technical expertise

Troubleshooting

Documentation

Customer service

Communication

Project coordination

Onboarding management

Time management

Security awareness

Job description

Job Description

S1 Technology is seeking an ONBOARDING SPECIALIST - a high-level technician and hands‑on problem solver who thrives in complex environments. This position requires a deep understanding and expertise in modern technology landscapes.

This role focuses on understanding each customer's business, deploying S1 Technology's standard tools and solutions, assessing their current environment, and identifying opportunities for improvement through a comprehensive gap analysis.

In This Role, You Will

• Lead end to end onboarding for new clients: assess their current environment, document systems, and implement S1's standard stack so they start strong from day one.
• Learn and understand each new customer's business operations, workflows, and technology environment.
• Coordinate and deploy S1 Technology's standard tools, monitoring solutions, and security platforms for new MSP customers.
• Conduct thorough assessments of customer environments and develop detailed gap analyses, identifying risks, inefficiencies, and opportunities for improvement.
• Work directly with customers to configure and optimize their environment while reviewing internal IT processes and procedures.
• Evaluate and provide recommendations for employee onboarding and offboarding processes, security practices, and operational efficiencies.
• Collaborate with internal teams to ensure all onboarding activities are completed accurately and on schedule.
• Document findings, recommendations, and implementation plans to support long-term customer success.

Experience & Skillset Requirements

• Minimum 4 years of industry specific experience preferably in an MSP environment
• Tier 2 or higher technical expertise with the ability to support and assess complex client environments.
• Strong troubleshooting and problem-solving skills, with the ability to identify technical issues, outdated hardware, inefficient processes, and security risks.
• Ability to document findings clearly and develop practical, long-term solutions for customers.
• Excellent customer service and communication skills, with confidence presenting information during meetings, workshops, and on-site visits.
• Strong organizational and project coordination abilities, with attention to detail and follow-through.
• Strong communication and interpersonal skills. persistence and professionalism when working with other MSPs, vendors, and IT professionals to obtain necessary access, documentation, and customer information.
• Ability to manage multiple onboarding projects while maintaining a high level of service and responsiveness.

• Ability to explain technical concepts to non-technical users.

• Ability to work independently and as part of a team, managing time effectively across multiple tasks and deadlines.
• Commitment to continuous learning and staying current with the latest technologies and industry trends.

Position Details

• Location: Onsite Lafayette, LA (candidates outside of this geographical area WILL NOT BE CONSIDERED).
• Employment Type: Full Time
• Pay Type: Salary/Exempt
• Pay Rate: Salary range commensurate with experience, background, and other qualifications
• Benefits: Health Insurance (multiple policy options), Vision & Dental policies, Retirement (including before-tax & ROTH IRA options), generous leave time, paid holidays, cell-phone allowance, and more.

Equal Employment Opportunity

S1 Technology is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

About Us

S1 Technology is a group of industry veterans from Lafayette, Louisiana. We've built IT businesses and we've been the customers of IT businesses. In that experience, we recognized that small and mid-sized businesses were being underserved; so, we set out to deliver enterprise level tech support and expertise with a security-first approach.

We're different than the other guys because we care about your uptime, not just your downtime. We're focused on proactive maintenance & preventing problems, not just showing up when things break. This allows us to get in front of issues and spend time taking care of the people using technology.

At S1 Technology, we're more than a Managed IT Services and Cybersecurity provider - we're trusted advisors who help businesses harness technology to win. We hold ourselves to a high standard of excellence, accountability, and customer experience.

S1 Technology is committed to maintaining a safe, secure, and compliant workplace for our employees and the clients we serve. As a condition of employment, all offers are contingent upon the successful completion of the following, where applicable to the position:

• Background Check: Candidates may be required to pass a comprehensive background check, which may include criminal history, employment verification, education verification, and reference checks. Given our work supporting clients with cybersecurity and compliance requirements (including CMMC), certain roles may require enhanced screening consistent with personnel security standards.
• Drug Screening: S1 Technology maintains a drug-free workplace. Candidates for positions involving driving company or personal vehicles for business purposes, or accessing client sites and systems, may be required to pass a pre-employment drug screening.
• Employment Eligibility Verification (E-Verify): S1 Technology participates in E-Verify and will verify the identity and employment eligibility of all newly hired employees through this federal program.
• Motor Vehicle Record (MVR) Check: For roles requiring travel to client locations, a valid driver's license and acceptable driving record may also be required.

All screenings will be conducted in accordance with applicable federal and Louisiana state law, including the Fair Credit Reporting Act (FCRA) where applicable. Candidates will receive appropriate disclosure and authorization forms prior to any background check being initiated, and will be notified of their rights under FCRA if adverse action is contemplated based on screening results.

This notice does not constitute an offer or guarantee of employment. All offers of employment are contingent upon successful completion of the applicable pre-employment screenings described above.