Onboarding Operations Manager, OOM

Expedock Software Inc.; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a dynamic Onboarding Operations Manager to enhance customer onboarding processes. In this role, you will develop strategies for customer integration, train team leads, and work closely with product teams to optimize user experiences. This position offers the chance to make a significant impact in a fast-paced startup environment, with a focus on operational excellence and continuous improvement. Join a vibrant team dedicated to transforming the logistics industry through cutting-edge technology and practices.

Benefits

Competitive compensation

Remote and flexible work arrangements

Focus on work-life balance

Exposure to cutting-edge practices in tech

Qualifications

• 2+ years of experience in supply chain management and operations.
• Proven success in operations and account management.

Responsibilities

• Optimize customer onboarding process and monitor key performance indicators.
• Provide training for team leads and oversee customer account setup.

Skills

Supply Chain Management

Operations Management

Process Optimization

Training and Documentation

Interpersonal Skills

Problem-Solving

Job description

About Expedock

We at Expedock are reinventing the multi-trillion-dollar industry of global shipping and supply chain by harnessing the power of artificial intelligence and data processing. We collaborate with leading logistics businesses worldwide, helping them streamline their intricate logistics processes and enhance transparency.

Who we need

We are looking for a dynamic and capable Onboarding Operations Manager (OOM) who can integrate seamlessly into the organization and make a significant impact on the customer onboarding process. If you are an operations expert who loves turning chaos into order, enjoys setting goals, hitting targets, and making a tangible impact, and thrives in a fast-paced environment, we want to hear from you! Join us to bring your expertise to a role where your impact is tangible, your skills are honed, and growth opportunities are plentiful.

Job Description

The Onboarding Operations Manager will be responsible for:

• Customer Onboarding Optimization
• Develop and implement strategies to optimize the customer onboarding process, ensuring successful and efficient customer integration.
• Set and monitor key performance indicators for onboarding, identifying areas for improvement and implementing necessary changes.
• Training and Account Set-up
• Provide comprehensive training for team leads and operators on customer processes, troubleshooting, and edge case mapping to enhance team skills.
• Oversee the setup and management of customer accounts on Expedock, ensuring accurate data mapping and cleaning.
• Develop and streamline documentation to improve onboarding procedures and clarity.
• Product Optimization
• Collaborate with the product team to communicate insights from onboarding experiences, aiding product improvements and feature development.

Qualifications

• At least 2 years of experience in supply chain management and operations.
• Proven success in operations and/or account management.
• Experience in process optimization, training, and documentation.
• Excellent interpersonal and communication skills.
• Strong problem-solving skills, fast learner, and operational challenge resolver.
• Detail-oriented with strong organizational skills.
• Self-motivated with a passion for operational excellence and continuous improvement.

Why Expedock?

• Competitive compensation aligned with your skills and experience.
• Join a vibrant, dedicated team in a fast-paced startup culture based in San Francisco.
• Enjoy remote and flexible work arrangements with a focus on work-life balance.
• Learn from top startup talent worldwide and gain exposure to cutting-edge practices in tech.