Onboarding Manager

noto; New York (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive pay and equity

Office lunch and expense stipend

Company retreats

100% company-paid benefits

Job summary

A tech company specializing in AI solutions is looking for an Onboarding Manager to facilitate customer experiences through onboarding, configuration, and training. This role requires a proactive mindset and strong skills in problem-solving and communication. You will collaborate with various stakeholders to ensure a seamless transition into Noto’s platform. The ideal candidate should thrive in a fast-paced setting, ideally with experience in startups, and be passionate about customer success.

Qualifications

• 1-4 years of experience in Operations, Customer Success, Implementation, BizOps, or similar roles.
• Experience in fast-paced, ambiguous environments.
• Passion for helping small businesses succeed.

Responsibilities

• Own end-to-end onboarding for new customers, ensuring a successful launch.
• Partner with data specialists to configure customer data into Noto.
• Train customers effectively through various methodologies.
• Gather customer feedback and collaborate with Product and Engineering.

Skills

Problem-solving

Organizational skills

Excellent communication

Data analysis (Excel/Google Sheets)

Tools

SQL

Job description

About Noto

Noto is building the AI native operating system for after school businesses like tutoring centers, music schools, and sports academies. Our mission is to power the 150,000 after-school businesses across the U.S. with a unified platform that replaces spreadsheets and outdated tools.

We recently raised a $3.8 M seed from Base10 Partners and South Park Commons.

Founded by two technical founders — AJ Ding (CEO) and Steve Wang (CTO) — we’re based in NYC and assembling a small, exceptional team of builders who care deeply about craft, users, and impact.

Join us to build software that empowers small-business owners in local communities!

Team Background 🤝🏻

AJ Ding (CEO) - Second-time founder and previously built an AI recruiting company. He was a machine learning engineer and data scientist at Quora, Lyft, & Meta. He studied Statistics at Yale and most importantly, he comes from a family of small business owners.

Steve Wang (CTO) - Former Head of Engineering at Nitra (a16z backed vertical SaaS). He's worked in data science and engineering at Lyft. He studied math at Harvard, and his family is from Canada.

Location 📍

• 4 days in-office (Herald Square area)
• 1 day remote per week
• 1 week per quarter work from anywhere
• Occasional travel for team off sites and customer visits

Work Culture 💼

• High Camaraderie: We are in the trenches together and celebrate our collective success.
• Low Ego: We believe in collaboration over hierarchy 🤝. We have a flat decision-making structure—great ideas can come from anywhere.
• High Output: Expect an intense, high-growth environment — roughly 55-60 hours on average. We invest that time because every week moves the product forward and our users closer to success.
• Have Fun: Hackathons in Mexico City 🌮, karaoke with customers, team off-sites.
• Growth Mindset: We attend industry events and learn directly from our users.

The Role 🎯

As an Onboarding Manager, you’ll own the critical first experience our customers have with Noto.

You’ll work directly with tutoring centers, music schools, and academies to onboard their data, configure their systems, and train their teams—ensuring they go live quickly and successfully. This role sits at the intersection of operations, customer success, and product, and is essential to scaling Noto’s growth.

Responsibilities 🎯

Customer Onboarding & Implementation

• Own end-to-end onboarding for new customers—from kickoff to successful launch
• Partner closely with data specialist to collect, clean, and migrate customer data (students, schedules, billing, etc.) into Noto
• Configure software to match each business’s workflows and needs
• Ensure fast, high-quality implementations that minimize time‑to‑value

Training & Enablement

• Train customers across roles (owners, admins, instructors) through live sessions, async content, and documentation
• Create scalable onboarding materials (guides, videos, templates)
• Act as a trusted advisor to help customers adopt best practices

Customer Support & Success

• Serve as a frontline resource for customer questions and issues during onboarding and beyond
• Troubleshoot problems quickly and ensure a high-quality customer experience
• Partner with Customer Success to ensure long‑term retention and satisfaction

Product Feedback & Improvement

• Gather and triage customer feedback to identify patterns and product gaps
• Collaborate with Product and Engineering to improve onboarding flows and core features
• Advocate for the customer while balancing product priorities

Ideal Candidate 💡

• 1-4 years of experience in Operations, Customer Success, Implementation, BizOps, or similar roles
• Experience working at a startup or in fast-paced, ambiguous environments (bonus if early-stage)
• Strong problem-solving and organizational skills—you can bring structure to messy problems
• Comfortable working with data (Excel/Google Sheets; SQL is a plus)
• Excellent communication skills—you can clearly explain complex workflows to non-technical users
• High ownership mindset—you take initiative and see things through end-to-end
• Passion for helping small businesses succeed and willingness to engage directly with users

Nice to have

• Experience with SaaS onboarding or implementation
• Experience working with SMB customers or in education / local services

Compensation & Perks 💰

• Competitive pay and meaningful equity 📈
• Office lunch and a stipend for work-related expenses 🍕
• Company Retreats – Join us for team retreats to bond, recharge, and plan the future together ✈️
• 100 % company-paid benefits 🏥

Interview Process 🧩

• 15 min behavioral
• 45 minute customer success exercise
• Onsite (in NYC) to experience a day in the life

Why Work With Us ❤️

• Serve everyday people in local communities and make a large impact in an underserved market
• "Y'all are incredible and have made such a difference in my life in ways both professional and personal. I'm grateful and indebted." - Noto Customer 🥰
• Each customer averages over 6 hours of usage / day)
• Work with a smart, collaborative, ambitious, and caring team
• Fast paced environment
• High level of ownership
• Fun founders + team off-sites 😄

Sound Interesting?

Let’s talk. If you’re excited to build from ( almost ) zero to one, own meaningful parts of the stack, and help scale a product loved by educators and creators, we’d love to meet you! ✉️