Onboarding & Expansion Manager

Rippling; Seattle (WA); On-site; USD 160,000 - 180,000; Full time

Benefits offered by this job

On-Target Earnings

Equity

Benefits

Job summary

Rippling is seeking an Onboarding Manager to elevate operational excellence in our Sales organization by setting up and expanding customer accounts. You will cultivate relationships with C-level executives and drive successful launches of the Rippling Spend Management platform, while guiding a post-sales onboarding strategy that fuels growth.

You will own cross-functional collaboration with Product, Design, and Engineering to influence the product roadmap, and partner with Sales, Support,

Qualifications

• 2+ years in project management or onboarding roles.
• 2+ years managing multiple complex customers.
• Ability to translate customer needs into a compelling roadmap.
• High energy, initiative, and strong communication.

Responsibilities

• Set up and customize new customer accounts.
• Build relationships with high-value customers and report health.
• Develop multi-threaded relationships with customer decision-makers.
• Launch Rippling Spend Management platform successfully.
• Drive retention, expansions, and growth across accounts.
• Collaborate with product, design, and engineering on roadmaps.
• Partner with Sales, Support, Marketing, and Operations to drive efficiencies.

Skills

Project management

Onboarding experience

Client relationship

Communication skills

Time management

Cross-functional collaboration

Job description

Rippling is seeking an Onboarding Manager to elevate operational excellence in our Sales organization by setting up and expanding customer accounts. You will cultivate relationships with C-level executives and drive successful launches of the Rippling Spend Management platform, while guiding a post-sales onboarding strategy that fuels growth.

You will own cross-functional collaboration with Product, Design, and Engineering to influence the product roadmap, and partner with Sales, Support,