Onboarding & Customer Success Coordinator

Acumera is now Scale Computing!; Indianapolis (IN); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Scale Computing is seeking a Customer Success Coordinator to lead onboarding and implementation of the Scale Computing Platform, coordinating professional services, scheduling, and milestone communication to ensure a smooth deployment.

You will collaborate with Operations, Sales, Professional Services, Support, and other internal teams to keep projects moving and deliver an exceptional customer experience, in a hybrid work setting.

Qualifications

• 3-5 years of customer service or coordinator experience.
• Excellent written and verbal English communication skills, with the ability to convey technical concepts to users of varying skill sets.
• Strong Google Office skills; hands-on experience with CRM tools (Salesforce experience is a major plus).
• Proven ability to organize, prioritize, and manage tasks in a fast-paced environment.
• A proactive self-starter who thrives in a hybrid cross-functional team environment.

Responsibilities

• Case Management: Manage daily caseload tasks and workflow; coordinate with customers to schedule services and keep internal portal information updated; monitor technical engineers' case progress to help balance the overall services workload
• Customer Onboarding: Facilitate customer communication regarding new system implementations, set expectations, and conduct introductory project calls to review shipment details and service flows.
• Cross-Functional Partnership: Partner with Operations, Sales, and Support to align onboarding schedules with opportunity and fulfillment data. Route and communicate service escalations to relevant internal teams for quick resolution.
• Project Management: Participate in, track, and execute internal Service and Support projects as needed.

Skills

Problem-Solver

Collaborator

Expert Communicator

CRM Savvy

Self-Starter

Adaptable & Creative

Salesforce experience

Tools

Salesforce

Job description

Scale Computing is seeking a Customer Success Coordinator to lead onboarding and implementation of the Scale Computing Platform, coordinating professional services, scheduling, and milestone communication to ensure a smooth deployment.

You will collaborate with Operations, Sales, Professional Services, Support, and other internal teams to keep projects moving and deliver an exceptional customer experience, in a hybrid work setting.