Customer Success & Onboarding Coordinator

Scale Computing; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Scale Computing is seeking a Customer Success Coordinator to guide customers through onboarding of the Scale Computing Platform. You will be the primary contact, coordinating services, scheduling projects, and communicating milestones to ensure a smooth deployment.

You will collaborate with Operations, Sales, Professional Services and Support to keep projects moving and deliver an exceptional customer experience. Strong communication and CRM skills are essential.

Qualifications

• 3–5 years in customer service or coordination.
• Excellent written and verbal English communication.
• Strong Google Workspace skills; experience with CRM tools.
• Experience with Salesforce is a plus.
• Ability to organize, prioritize, and manage tasks in fast-paced environments.

Responsibilities

• Manage daily caseloads and schedule services.
• Coordinate onboarding and project milestones.
• Partner with Operations, Sales, and Support to align schedules.
• Track service progress and escalate issues when needed.

Skills

Customer service

Coordination

English communication

CRM tools

Salesforce

Task management

Hybrid teamwork

Tools

Salesforce

Job description

Scale Computing is seeking a Customer Success Coordinator to guide customers through onboarding of the Scale Computing Platform. You will be the primary contact, coordinating services, scheduling projects, and communicating milestones to ensure a smooth deployment.

You will collaborate with Operations, Sales, Professional Services and Support to keep projects moving and deliver an exceptional customer experience. Strong communication and CRM skills are essential.