Onboarding Coordinator - Remote (11:00AM - 7:30PM or 11:30PM - 8:00PM EST)

AnewHealth; Ohio; Remote; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as an Onboarding Coordinator, where you will be the first point of contact for prospective patients. This role is essential in scheduling assessments and educating patients about the services provided. You will engage in meaningful conversations, handle calls with compassion and professionalism, and contribute to the overall success of the healthcare team. If you are passionate about helping others and thrive in a dynamic environment, this position offers a rewarding opportunity to make a difference in patients' lives while working with a dedicated team committed to excellence.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid Time Off

Paid holidays

Flexible spending

Company-paid life insurance

Short-term disability benefits

Qualifications

• Experience in sales, marketing, or customer service preferred.
• Ability to work flexible hours, including evenings.

Responsibilities

• Schedule in-home assessments with prospective patients.
• Handle inbound and outbound calls effectively.
• Document all interactions in Salesforce.

Skills

Sales processes knowledge

Healthcare products knowledge

Phone communication skills

Problem-solving ability

Persuasion skills

Organizational skills

Multi-tasking ability

Self-starter

Excellent communication skills

Education

Associate's degree or equivalent experience

Tools

Salesforce

MS Office Suite

Job description

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details

ExactCare is seeking experienced call center professionals to be the first impression of ExactCare for our prospective patients by scheduling, tracking, and monitoring the assessment schedules for our field representatives. These initial scheduling calls will be essential to the overall success of our field personnel as they will be the initial consultation with the prospective patient. The Onboarding Coordinator will be educating patient referrals on who we are, what we do, and how we make their lives better. Calls vary based on referral source; this position does involve cold calling.

Responsibilities

• Call on prospective patients daily and schedule them for in-home assessments with our Clinical Liaison field representatives.
• Handle inbound calls from both patients and referral sources.
• Accountable for daily and weekly goals for assessments scheduled.
• Communicate effectively with patients.
• Work independently and also as a key member of the entire team.
• Maintain constant contact with referral sources, field personnel, and internal associates.
• Place scheduled assessments on the field representative calendar.
• Document all calls, tasks, and appointments in Salesforce.
• Create positive first impression of ExactCare and the unique services we provide.
• Monitor and track daily assessments, assemble marketing materials, and conduct quality assurance calls.
• Participate in daily team huddles, attend training sessions, and other ad-hoc meetings as needed.
• Other duties as assigned.

Skills & Abilities

• Knowledge of sales processes, healthcare products, and industry, preferred.
• Energetic yet compassionate phone skills required.
• Great problem-solving ability.
• Highly motivational and possesses persuasion skills.
• Ability to stay extremely organized.
• Capable of prioritizing and multi-tasking.
• Self-starter with little to no supervision needed.
• Excellent communication skills; oral, written, facilitation, and presentation.
• Proficient in MS Office Suite, Salesforce, or similar software.
• Passion to help people and enrich their lives.

Requirements

• Associate's degree or equivalent experience.
• Ability to work 11:00am to 7:30pm or 11:30am to 8:00pm EST Monday through Friday.
• Previous sales, marketing, or customer service experience.
• Previous outbound/inbound call center or scheduling experience, preferred.
• Previous cold calling experience, preferred.
• Working knowledge of MS Office and Salesforce (or similar software experience).

AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.