Onboarding Coordinator

Michael Best; Wisconsin; On-site; USD 50,000 - 56,000; Full time

Benefits offered by this job

Competitive base pay

Total Rewards package

Opportunities for learning and growth

Job summary

Michael Best & Friedrich, LLP seeks an Onboarding Coordinator to support new hire onboarding, coordinating plans, tracking steps, and ensuring activities are completed accurately and on time across HR, IT, Recruiting, Payroll, and office teams.

This highly detail-oriented role serves as the primary contact for new hires, maintaining accurate records, communicating timelines, and seeking opportunities to improve onboarding efficiency and consistency.

Qualifications

• Bachelor’s or Associate degree preferred; equivalent experience may be considered.
• 1–3 years in HR, recruiting, onboarding, or administrative coordination.
• Experience coordinating multiple tasks with accuracy and follow-through.
• Experience delivering responsive customer service to employees or stakeholders.
• Comfort working with HR systems, ATS, ticketing tools, and MS Office.
• Ability to handle confidential information professionally and discreetly.
• Professional services or law firm experience preferred but not required.
• Strong attention to detail, following checklists and timelines accurately.
• Clear, professional, and prompt communication with hires and teams.
• Ability to manage multiple onboarding activities simultaneously.
• Collaborative mindset with HRIS, IT, Recruiting, Payroll, and office teams.
• Sound judgment handling confidential data and escalation when needed.
• Willingness to learn and use AI-enabled tools in line with policy.

Responsibilities

• Onboarding coordination: track steps, timing, and ensure activities are completed before and during start.
• New hire support: be a primary contact for questions and connect to HR/IT/payroll resources.
• Systems and access coordination: support setup in firm systems and communicate required information.
• Background checks and pre-employment steps: initiate, monitor, and follow up on items.
• Documentation and data accuracy: maintain onboarding records and checklists with confidentiality.
• Communication and scheduling: coordinate reminders, meetings, and onboarding logistics.
• Process support: maintain templates and materials; seek efficiency improvements.
• Customer service: provide professional support to hires and stakeholders throughout onboarding.
• Other duties: assist with HR and talent projects requiring strong organization.

Skills

Customer service

Attention to detail

Organization

Clear communication

Discretion with confidential info

Education

Associate’s or Bachelor’s degree preferred

Tools

HRIS

Applicant Tracking Systems

Ticketing tools

Microsoft Office

Job description

Michael Best is seeking an Onboarding Coordinator to support the firm’s new hire onboarding process by coordinating onboarding plans, helping new hires move through required pre-employment and first-day activities, and ensuring key steps are completed accurately and on time. This role serves as a primary point of contact for new hires and works closely with HR, HRIS, IT, Recruiting, Payroll, and office-based teams to support smooth, professional, and consistent onboarding experience.

This is a highly detail-oriented coordination role that requires strong follow-through, clear communication, and a customer-service mindset. The Onboarding Coordinator helps ensure new hires are welcomed, prepared, and connected to the right resources while maintaining accurate information in systems and escalating issues when needed.

• Onboarding coordination: Coordinate onboarding plans for new hires, including tracking required steps, confirming timing, and helping ensure activities are completed before and during the new hire’s start.
• New hire support: Serve as a point of contact for new hires during the onboarding process, respond to routine questions, provide clear information, and connect individuals with the appropriate HR, IT, Payroll, or office resources.
• Systems and access coordination: Partner with HRIS, IT, Recruiting, Payroll, and other internal teams to support new hire setup in firm systems, including timely communication of required information and follow-up on pending items.
• Background checks and pre-employment steps: Initiate background checks and other required pre-employment processes, monitor status, follow up on outstanding items, and elevate issues or delays as appropriate.
• Documentation and data accuracy: Maintain accurate onboarding records, checklists, and new hire information, with strong attention to detail and confidentiality.
• Communication and scheduling: Coordinate onboarding communications, reminders, meetings, and logistics to help ensure new hires and internal stakeholders understand expectations and timelines.
• Process support: Help maintain onboarding templates, checklists, and process materials; identify practical opportunities to improve consistency, efficiency, and the new hire experience.
• Customer service: Provide responsive, professional, and helpful support to new hires, hiring teams, HR colleagues, and other stakeholders throughout the onboarding process.
• Other duties: Support related HR and talent projects as assigned, particularly work that requires strong organization, follow-through, and coordination across teams.

Job Requirements

Requirements

• Associate’s or Bachelor’s degree preferred; equivalent administrative, HR, recruiting, or professional services experience may be considered
• 1-3 years of experience in human resources, recruiting, onboarding, administrative coordination, or a related professional office role
• Experience coordinating multiple tasks, deadlines, or process steps with accuracy and follow-through
• Experience providing responsive customer service to employees, candidates, clients, or internal stakeholders
• Comfort working with HR systems, applicant tracking systems, ticketing tools, Microsoft Office, or other business systems
• Ability to handle confidential information with professionalism and discretion
• Professional services, law firm, or multi-office experience preferred but not required
• Strong attention to detail and ability to follow checklists, timelines, and process steps accurately
• Customer-service orientation and ability to communicate clearly, professionally, and promptly with new hires and internal stakeholders
• Strong organization and follow-through, with the ability to manage multiple new hires and onboarding activities at the same time
• Ability to work collaboratively with HRIS, IT, Recruiting, Payroll, and office teams to resolve routine issues and keep onboarding moving forward
• Sound judgment and discretion when handling confidential employee and candidate information
• Comfort learning and using HR, recruiting, and business systems to enter information, track progress, and support reporting
• Ability to identify when an issue needs escalation and communicate status clearly to the appropriate team member
• Required: Use approved AI-enabled tools responsibly and effectively to improve quality, efficiency, and decision‑making, consistent with organizational policies, confidentiality, and applicable laws.

The Company

This is an opportunity to work with the Best. We are Michael Best & Friedrich, LLP. We are a full-service law firm with more than 350 lawyers and technical professionals who work in collaborative, interdisciplinary practices to serve clients around the world.

We work with companies in all kinds of industries, as well as trade associations, nonprofits, educational institutions, governments, family trusts, and high‑net‑worth individuals. Since our firm’s founding in 1848, we’ve continuously evolved to meet our clients’ changing needs and expectations. One thing remains the same: For generations, clients have relied on Michael Best for exceptional legal service and business acumen.

The Location

We have offices in Wisconsin (Green Bay, Madison, Milwaukee, Waukesha); Illinois (Chicago); Utah (Salt Lake City); Colorado (Denver, Broomfield); Texas (Austin); North Carolina (Charlotte, Durham, Raleigh, Wilmington); California (Los Angeles); Nebraska (Lincoln); and Washington DC. Our contemporary office spaces are ideal for concentration and collaboration; supporting our culture of working together to make great things happen for our Clients. This position can be based in our Milwaukee or Waukesha office.

Why You Should Apply

At Michael Best, we are proud to offer a comprehensive and competitive Total Rewards package that provides a variety of resources designed to enhance its employees’ overall well‑being, both at work and at home. Competitive base pay, outstanding benefits, opportunities for learning and growth, programs designed to help you plan for the future, and perks that inspire your downtime are all part of our total compensation package.

Learning and Growth

• Challenging and Dynamic Role
• Professional Growth Opportunities
• Performance Management and Coaching
• Specialized Training Programs
• Medical
• Vision Care
• Health Savings Accounts
• Flexible Spending Accounts
• Wellness Program
• Employee and Family Assistance Program

Total Compensation

• Competitive Base Pay
• Annual Merit Review/Incentive Pay

Planning for the Future

• 401(k) with Company Contribution
• Short Term Disability Plan
• Long Term Disability Plan
• Life Insurance
• Critical Illness Insurance
• Parental/Family Leave

Culture and Workplace

• Respected organization with Collaborative Culture
• Growing Firm with an Exciting Future
• Contemporary Work Environment
• Positive and Respectful Work Climate
• Performance Recognition

Salary Range: $50,000 to $56,000

Recruitment Agencies: Michael Best is not accepting unsolicited agency resumes for this position. Please do not forward resumes to our careers email address or any Firm employees.

Michael Best is not responsible for any fees related to unsolicited resumes.

Michael Best & Friedrich LLP and Michael Best Strategies LLC (collectively known as "Michael Best") are steadfastly committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact our Recruiting team at [phone] or [e-mail] to let us know the nature of your request and your contact information.